We arrived at the Swansea Beach Chalets after the office had closed for the day. Our key was waiting in a box outside the office. Along with the key, was a map of the property, and a form for me to fill out. My wife was sick with a cold, and I was getting sick. When we found our unit, all of the windows were open - it was about 50 degrees Fahrenheit outside, and the rooms were freezing. I tried to turn on the air handler, but could only get it to blow cold air. I tried to call and email the office, but, of course, no one was there. There was a printed piece on a table in the "living room" with a QR code on it, but I could not find a password for the internet, so I couldn't access the QR code (The management told me later that there was a sheet with the password with my keys, but I never saw it.) I called ******* to see if they could help, and when they couldn't, I asked them to help me find another hotel room - which they did. I then asked for a refund, and ******* said they would contact the management. We went to a local hotel with heat. We never used the room, and left it in the condition that we found it. There was no reason to charge us. The next day, I heard from the management of the Swansea Beach Chalets, who placed blame for our unpleasant experience squarely on me. She was rude at best. The worst lodging experience I have had in years of travel.
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