Kris
26 กุมภาพันธ์ 2024
Had a guy enter my room. Heard my dogs bark and closed the door. He then proceeded to say he was there to replace a lightbulb. I said no!!! He said I called to have one replaced, I said NO! He than said he was from maintenance and was to change the mesinee light bulb. Again I said no. I went to the front desk first thing in the morning. Dan was at front desk . He basically ended by saying I needed to talk to a manager. I asked when the manager would be in instead this afternoon. I called that afternoon while I was at my event and they said the manager was not there. I asked again when the manager would be in and they said he is in an hour. they said I had to call Monday to talk to him. I said this is pretty important when a gentleman walks into my room unannounced no knocking on the door nothing and retreats when he hears my dogs barking. The desk again seems not concerned and tells me again to contact the manager. I said I need to talk to him ASAP. They took my phone number and said he would call me. I never received a call back from the manager, next day goes by I try to explain the situation again again I was told to talk to the manager. I checked in on Thursday and on Sunday when I check out I again when I gave them my key back voiced my concerns to Dan he wants again said that I needed to speak to the manager , but also told me that they were working on it. Not sure what that meant but I sure don’t appreciate as a single woman traveling that this may be very concerning
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