Verified traveler
27 มกราคม 2024
Overall our stay was nice. We enjoyed our room and the location is great. Check-in was super easy and so was check-out. Service at the restaurant/bar was ok. However, our initial visit to out room was not good. My wife mentioned that the shower looked used, that there was water still on the glass. Then when we went to put waters in the fridge, there was an open soda bottle in there. My son had started setting up the pull out bed from the sofa and there were crumbs on it. As if someone ate on the couch and spilled crumbs. When I fully opened the bed there were crumbs in there as well. That was it, I immediately called the front desk and went down to address the issues. The host was nice and appauligetic and set up a new room for us. She then offered me two complimentary items from the little market area. Not really that great of thing really, I grabbed two waters. Our new room was much cleaner. Had we not had plans set up we would have left, even though weve stayed here before and enjoyed it. I wouldn't totally turn away from staying here as the lobby area is nice and clean and overall the room (clean one) was good.
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