Premier Inn Stoke-On-Trent (Hanley)

After a long journey, travelling on three trains and taxis, I just want to say a big thankyou to Aimee who checked me in early and was kind and considerate. Also, Tracy, the housekeeper had a great personality. Thankyou, I had a perfect stay. Nick 103

My name is Patricia Louden and we stayed at your premier inn. 18/19/20 May 2024 we would like to express words of praise for one of your staff her name is Bridget, I had an operation which involved having a knee replacement, painful Bridget sorted out our heating brought in a radiator for us and a hot water bottle, as it was cold in the room, and it affected my knee, we felt her help was over the top helpful 100% helpful, what a lovely lady felt the need to bring it to your notice, nothing was to much trouble and we was very grateful Kind Regards Patricia Louden Barry Daniels MBE fiancé

Stayed to here cause it was near our grandaughter and we wanted to meet our great grandson and they live about 8 mins away

I booked the Premier Inn Hanley as it seemed the most modern and clean option on Google, I needed to book a hotel out of necessity for 1 night so I was really happy with the price (£47) Pro’s: The room was lovely, modern and immaculate. Bathroom was immaculate and a good amount of towels (for 1 person) Free Parking Super friendly staff Cons: My room was in a separate building to the reception which was an issue for me as I couldn’t switch off the pink LED light above the headboard (so it stayed on all night) No phone in the room to call reception or clear number to call for any issues? No bottled or tap drinking water (I spent £5/500mls from the vender) Unable to open the window (AC only) - AC tends to make me ill, so I chose not to turn this on, I would of preferred to open the window

I have stayed here many times I have asked and added notes not to placed in the annex The walls and ceiling are so thin u can hear everyone above every foot step toilet flush. I had asked not to be placed here but I was given the top floor so thought that would be fine up most of the night the air con unit made the most horrendous noise so we couldn’t have it on and because it’s the top floor the windows don’t open it was stifling unpleasant I didn’t ask for a new room as I had the the receptionist say on my check in that they were fall as they wanted to move rooms and also that they couldn’t have any more towels only the two that were in the room as they don’t supply towels to dry you hair anymore so no hand smaller towels Seems we are paying more but the service and amenities are reducing what is that about

The staff was lovely and very helpful there was a staff member called Bridget when my train got cancelled she help me and my partner really good and with my partner being in a wheelchair she moved us right away and made sure we didn’t have to move in to a over room for our last night to a room that was more suitable for my partner to shower and move about

I had a lovely 4 day stay. The staff were extremely accomodating in extending my booking and the lovely Bridget went above and beyond to make my trip so memorable. It was always such a joy seeing her at the end of my days. One of the best Premier Inns I’ve ever stayed in.

Thoroughly enjoyed our stay,Aimee at reception did everything required to make it a pleasant stay. The chap in charge of the restaurant on Sunday evening also made us feel very welcome and was very helpful.

Aimee was lovely and very helpful after a very stressful car journey here and made us feel welcome,our room was ready so we was able to checkin and the whole process was simple and straight forwards,thank you to aimee for making our experience much easier