The building itself is old but the room is tidy, but has no toiletry supply at all so remember to BYO (not even slippers). I was carrying 3 big luggage and a young kid, but no one helped me with the luggage when I checked in, in fact there is only 1 staff at the lobby/concierge which probably explains it. No one had a smile on their face, from front desk to breakfast lounge, the only one who has a more friendly attitude is the chef in the breakfast lounge, but to be fair, no one was rude, just that you can’t say they welcome you to the hotel. So, no, I won’t recommend this place nor I will stay here again. You can probably get better service/facilities with Airbnb.
This hotel. has a scam. They will add (up to $100 in my case) if you arrive tired before 10am, and refuse to check you in until 3pm. So they simply pocket the $100.
I noticed that do not play this trick on regular guests who come just after we did. So they simply pocket the additional charges. Essentially, they want to charge a full day's rate for a half day rental. How can Bookings .com continue to advertise the false rates
Very short stay, but everything was friendly. Hotel's room is clean, comfortable, and well-maintained. They also offer a free airport shuttle service. You can book a shuttle by email before arriving at the airport, or contact the hotel using the toll-free number in the airport shuttle area after arriving at Vancouver International Airport.
The only drawback is the desk and bedside tables in the room. The tops are attached to the legs by four bolts. These protruding bolts leave insufficient flat surface for books, laptops, or backpacks. I suggest the hotel replace these impractical desks and bedside tables.
Besides, the hotel is in a great location. It's within walking distance to the SkyTrain station and there are many restaurants nearby. Especially, the food court at ”Richmond Centre” which is nearby this hotel primarily serves Asian cuisine, so you won't feel homesick.