bennett
12 กันยายน 2023
When we arrived at the hotel I told gentleman at front desk my wife has a service dog. He asked what for, told him it was a cardiac dog. He laughed and said that was not approved by the state of Arkansas. Told him was incorrect, but I would pay as I did t want any trouble.
He preceded to tell me I couldn’t read, and how he knows the law. Really? Act 652 Was passed in Arkansas, in April 2017 and for sure covers a cardiac service dog.
We went back again 4 days later, just to see what would happen. The lady at the desk said the same as the other guy, and again I had to pay extra for my wife’s service dog. So I was charged both times for my wife’s service dog. It’s not about the money at all, it’s all about principle now and scamming your customers out of money. Regardless if it’s 1.00 or 40.00, a scam is a scam. We are filing a complaint with the state and the ADA, better business bureau and who ever else can help stop this type of scam. No excuse for this.
This is very disrespectful and unprofessional. Not to mention the rooms are old and in need of repair and serious updates. Stay here at your own risk!
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