Bridgit
26 มีนาคม 2024
I booked a suite for my daughters 15th birthday. My plan was to have friends over and then send all but 5 home, 30 minutes into my stay. The general manager said that there is no parties allowed and said i needed to send everyone home. I explained to her that was not in the policy no where. Bernannette reply was "well the policy doesn't say you cannot have exotic animals and you cant"
I spent over $400 dollars on the holet, $150 on pizza and $75 on the cake and she wanted me to cancel it all. I am sorry, but that was un called for. I understand that their are restrictions but no where did I read that i was not following them. She explained the fire codes, which i understood. However the 10 people i had was not breaking any fire codes in the pool. All we wanted to do is eat pizza and cake in the room and she would not allow that.
After, I walked away and took a breath. I explained to Bernadette that i had no way of getting these children home. The parents where supposed to come back and get them. Bernadette told me I had an hour to get everyone out.
Not one time was she understanding and said for next time this is not our policy.
I asked for a refund if i was to leave and she said no.
I ended up getting everyone out that needed to with in two hours. But that is not what i paid for. The girls where suppose to swim until 9pm and get picked up.
I would like a refund of some cert.
Thank you
Bridgit 509-710-0022
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