We needed to stay one night in Split to catch a flight the next day, and we booked the Plaza Marchi. However, because it was so cold on that night, there was an issue with the pipes freezing and there being no hot water. We were contacted immediately and asked if we would want to stay at their other property nearby, in a better room with no extra charge. We were happy to do so. Someone from the hotel met us at the place we designated, so that we would be able to find it easily. She happily took us to the hotel and showed us to our wonderful room with a glorious view of the harbor and riva. We loved the decor of the hotel, the comfort of the bed, how clean it was, and how quiet, considering the central location. We would definitely stay at either of their hotels again, and highly recommend them!
Great location, view was amazing and room was clean and nice furniture !
-Staff was very absent and you need a key to get in the hotel and in room. we forgot our key in our room and realised after dinner around 11pm and even though staff should be in hotel until 3am : no one was there . We had to contact by phone only but being Canadian we didn’t have a working phone . We almost slept outside. . We got help from neighbour restaurant.
- staff supposed to start again at 7 am ; we left at 8 without checking out as again there was no one .
- my daughter got her EarPods stolen in our room we could locate them with the Apple app and could see exactly where they were . Again no staff at all in hotel to tell them cleaning person stole. (We are SURE 100% they were stolen as they didn’t leave the room we never brought electronics with us anywhere and the location they were at was 7km away from hotel where we had never been.
- they offer steaming service, I wanted to use it but they told my it took 1 week to fet my clothing back .. we were there for 4 days. Staff offered to bring a steamer to my room so I could do it myself . They never brought it…
-there was a beautiful terrace on the 4th floor but we only found out about it on our last night .
- we wanted to go to a beach and the staff said it was a 45 min walk and that’s only way to go. We walked . Finally when we got there .. we could have takes a trolley for 3euro …. We took it to come back.
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ผผู้เข้าพักWe needed to stay one night in Split to catch a flight the next day, and we booked the Plaza Marchi. However, because it was so cold on that night, there was an issue with the pipes freezing and there being no hot water. We were contacted immediately and asked if we would want to stay at their other property nearby, in a better room with no extra charge. We were happy to do so. Someone from the hotel met us at the place we designated, so that we would be able to find it easily. She happily took us to the hotel and showed us to our wonderful room with a glorious view of the harbor and riva. We loved the decor of the hotel, the comfort of the bed, how clean it was, and how quiet, considering the central location. We would definitely stay at either of their hotels again, and highly recommend them!
AAobfoodieGreat location, view was amazing and room was clean and nice furniture !
-Staff was very absent and you need a key to get in the hotel and in room. we forgot our key in our room and realised after dinner around 11pm and even though staff should be in hotel until 3am : no one was there . We had to contact by phone only but being Canadian we didn’t have a working phone . We almost slept outside. . We got help from neighbour restaurant.
- staff supposed to start again at 7 am ; we left at 8 without checking out as again there was no one .
- my daughter got her EarPods stolen in our room we could locate them with the Apple app and could see exactly where they were . Again no staff at all in hotel to tell them cleaning person stole. (We are SURE 100% they were stolen as they didn’t leave the room we never brought electronics with us anywhere and the location they were at was 7km away from hotel where we had never been.
- they offer steaming service, I wanted to use it but they told my it took 1 week to fet my clothing back .. we were there for 4 days. Staff offered to bring a steamer to my room so I could do it myself . They never brought it…
-there was a beautiful terrace on the 4th floor but we only found out about it on our last night .
- we wanted to go to a beach and the staff said it was a 45 min walk and that’s only way to go. We walked . Finally when we got there .. we could have takes a trolley for 3euro …. We took it to come back.
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