Major shout out to Olivia at front desk and Eric! Also the bartender! These folks are busting their behinds trying to do multiple things at once. For this to be a Marriott, not being properly staffed is beyond disappointing. The past 2 weekends we brought our 6,8,9, and 10U baseball teams to come stay at this property just to find out on numerous occasions that their aren’t any towels at the pool, nobody at the bar (Bartender may be off breaking down boxes, ect). My wife saw the front desk agent take care of the incoming guests and then scoot over to the bar to then help out guests with beverages! Those people need and deserve a raise #1. Add more help and this place will be worth coming back to a 3rd time. Management needs to do better. This isn’t a Motel 6.
ผผู้เข้าพักRacist and discriminatory behavior for kids! We came new to California from other state and trusted this place to start our new life in California but we repented badly!! The assistant general manager Michelle has mental issue and is a racist and discriminated person! We booked this place for 3 months while we wait for closing our house. We are educated and good people who don’t drink alcohol, drugs or anything!! Just that we have kids and they had to spent whole time in studio room, so they used to play games during the day calmly so they don’t disturb anyone. Out of nowhere, She made us leave calling us bad and complaining about our race culture, race and kids been loud!! She could have warned us before right about the noise? But nope!!!! She had no compassion for my kids!! Other allegation/made false story that we “add pressure” to her damn staff! If shower or stove stops working, isn’t that hotel responsible to fix that? Is that adding pressure?? After convincing and pleading for giving us 24 hours notice. She moved us to corner dirty uncleaned unit and we quietly accepted it. We didn’t want to move again and convinced her to let us stay in the same room without expecting anything since this place was close to my kids school and office and we were all settled and didn’t wanna keep changing places due to covid but she had no compassion and kicked us out talking bad about our race and kids! That was the last straw! And we just left from this dictatorship place forever! Management if you reading this!! She has made this place a rotten place!!! There is only one rule! “Michelle rule”like a dictatorship. After throwing us out, we had to live unsecured places and my kids were heart broken for people treating us so bad for their race!!! And for kids being a kid!!! But finally we closed on our house and in peace now!!! But m sure michelle your karma will bite you some day! Seek some help! And stop harassing poor guest with children and cursing on other’s race!! and have some compassion!! If you are colored skin! Be very careful here!!!