Travelodge Okehampton Sourton Cross

i don’t know what has happened to the hotel since we last come but we will definitely not be returning. Every part of the hotel was dirty, the room/bathroom was covered in mould. Poo left in toilet from previous occupants. dirty cups, communal areas look like they haven’t seen a hoover and every corner had thick cobwebs. The hotel gave a very dirty feel and that was just the inside of the building… I think most of the staff from our last visit have also left which was disappointing. The new staff don’t really speak and spend most of their time on their phones. Honestly, i’d rather pay an extra £20 and go elsewhere…

Room given to someone else. Ended up with ground floor room, facing path. No nets, no privacy, and road noise. Didn't need this. So much for a decent sleep before another long drive. Thanks.................................random words

The reception team were really friendly and helpful. The hotel itself is very old and needs bulldozing. The ceiling tiles were grotty and loose and there was an odd smell everywhere that I couldn't identify. It was bad enough that as soon as I left I needed to bag all my belongings and wash them. The room itself was clean, but there was mould all over the bathroom ceiling and around the bath. It was fairly quiet with ample parking.

Bits on the carpet, not hoovered. No soap or body wash in the dispensers and tiles in the bathroom were dirty. No attention to detail really.

Nice customer service The rooms were nice and clean Plenty of space The showers have good hot water and there was barely any noise just the nearby cows which it was actually nice way to start the day

Well this hotel has gone downhill over the years… Last came October 22 and the stay was fantastic, clean rooms, lovely staff. On this occasion not so much… the 2 staff at check in was rude and did not acknowledge me for 20 minutes. When i did get checked in the room was disgusting. Coffee rings all over the desk, toothpaste in the sink, and on the side. Soaps were also open, so unable to use. My bed was also covered in hair. Even for £46 a night this is unacceptable. I went to desk to explain my concerns and i was told “you get what you pay for” this woman clearly has 0 customer service experience. I then asked if management was available and then i was told not to bother because nothing will be done. I left for work in the morning and with intention to speak to management but she remained on her phone while i was talking to her - which was very rude. ( this was one of the woman who was there when i eventually checked in ) I don’t usually leave these reviews but i felt like in this occasion, it’s necessary.

clean, quiet and comfortable bed, warm and plenty of towels available with easy access to the main road. Nearby food facilities Greggs and Burger king and shell fuel station to top up car for journey. pleasant staff

Nice overnight stay whilst walking and taking in a few tors on Dartmoor. Lovely and clean and staff were very friendly. Plenty of parking with very low noise from road. Clean and just what you needed after fantastic trek! Well worth it!

The appearance is, to be honest, rather unprepossessing. However that is the only three star thing about this place! The rooms are excellent, clean, and very pleasant to stay in, and very well priced too. We only stayed one night and went into Okehampton for our evening meal. A list is kept by staff of good eating spots and is heartily recommended. Anyone who has served in the British military will find the rooms familiar, and none the worse for that, basic, comfortable and everything you need. A special thank you to staff member Nikki who booked us in and dealt with our questions and later found wine glasses for us. Her service was exemplary and my thanks to her! If you are familiar with Travelodge and like me like a bargain, this hotel is highly recommended and thanks to staff here for making our one-night stay enjoyable.