Gateway Motor Inn

Staff 10/10 Rooms 10/10 Hospitality 10/10 Location 9/10 Shower 10/10 Privacy 10/10 The best hotel to stay is you are looking for luxury rooms in Masterton. Staff is super awesome Will definitely stay here again! Thanks Sonu for your generous hospitality.

The best accommodation in Masterton. Rooms are super awesome. A complete boutique accommodation. Highly recommended . The motel is clean and shower is amazing. The host are so amazing and they go out of the way to help you.

Very poor experience. At the time of booking, the first nights stay was immediately taken from my credit card. Then before our trip, my husband was called up for hand surgery, and we needed to change our plans. When I contacted the Gateway, to cancel the booking, we were unable to get the $160 refunded. I have never come across this before. So when we did get to rebook, we stayed just one night at the Gateway, and the other nights elsewhere .And so glad we did. This was the worst place we have ever stayed. The outside looks totally unkempt and uncared for Reception hours are 2pm till 5pm...only .But no-one at reception at 2.15 and had to ring. Then.. there is notrestaurant and bar. The big sign at roadway should be removed. So the nearest dining was about 1.5 kms down the road, and it was pouring with rain. Decor is outdated. No Sky TV channels. Milk in fridge was past use by date. Bodywash container in shower pump was broken. The microwave cord did not reach the plug, without pulling the shelf out, and have it balancing precariously. Could hear room next door having shower at 9.30pm. Then when we went to bed, there was a light in the kitchenette, that could not be turned off, and it flickered all night long, so intense you could still see it with eyes shut. So...on the plus side, the bed was comfortable, and the bathroom was nice and clean. But value for money, and comfort, I cannot recommend this place

We booked this facility as it was advertised as having a restaurant. We were disappointed to to learn that it was not functioning.The facility generally needs some T L C although the room was clean, the bed really comfortable and the bathroom really updated and impeccable.The lack of tv channels was not up to the standard of other properties we have stayed in. The entrance could do with a modernise and spruce up.

The Kiwi room was well appointed with 2 large Queen ? beds and quality furnishings . the bathroom was the best I have seen in a long while . Very quite being at the rear of the Hotel, and staff were helpfull with a booking issue. Only letdown was a lack of ground maintainance around the entrance and garden , with long grass , and a tired look. Having said that , would stay again!

The Bathroom was great and the room spacious but there was no sky tv and the room lighting was very dim. The restaurant and bar were not open according to a sign that read closed due to covid 19 and staff redundancies. The person in reception gave us no information at all regarding the hotel itself or the surrounding area or where to eat. including that we could park outside our unit. After 6 pm there is absolutely no staff in the hotel even at night and no details for whom to contact if you need anything. I was asked for my vaccine pass upon check-in but my wife was not. Ask for a room at the back as it is quieter, there are other motels closer to town as this is not within walking distance it is a 20-minute drive. There was a sofa in the room and bedside lamps, as well as a kettle and tea and coffee and the liquid soap, was watered down to save money. There was a patio to sit out on and enjoy the sunset.

It was a lovely location with a pleasant welcome. The things that let it down where the maintenance, our door wouldn’t lock and the outside grounds and weatherboards could do with a spruce up. It’s a pity that the owners haven’t used covid for the detailing that is needed for a boutique tag…