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Robin, on the reception desk, was very professional and friendly and gave me a very warm welcome and a great first impression. The hotel, being directly attached to the Winter Garden, has a great central location and is less than ten minutes by foot to the train station (which is all wheelchair and suitcase accessible). All the breakfast staff were also attentive and helpful even early in the morning.

They charge nearly double what most hotels in the area do because there's a spa. But they charge extra for pool use after you get there, and you could visit it and pay the same if you're not a guest. They also don't allow children in the pool most of the day, which didn't come up when I specified I was bringing a child. So we had no opportunity to use the pool. It's also not the hotel advertised! ******************************************************************* you've probably seen this image they're using. It's not there! That's a nearby building they like the look of. Moved the TV to the left so it aligned with the bed. Pic attached. Gross. Wanted to take my card when we arrived. I know that's becoming more common, but it needs to be called out. I'd paid up front. Nobody needs my card details just in case they want to charge me for something.

It is a very nice hotel, spacious room and friendly staff. They listened to my request. I had requested for a room near the elevator because I have walking difficulties, and they managed to give me a room right opposite the elevator. Besides , the environment of the restaurant where we had breakfast was good, also quite a lot of food and choice of drinks. Many thanks.

Excellent location right in the city centre. Friendly polite staff. Very clean. Highly recommend.

Excellent hotel in great location. It was clean, comfortable and the staff pleasant and capable.

Really nice location with spa/pool attached but at a additional cost

Visited Sheffield for a work event, beautiful hotel in a great location. The room had a great view of the Christmas markets and was very spacious, also a free spa facility for guests. Would stay here again.

Once I arrived at the hotel. It turned out to be overbooked and we didn’t have a room. They blamed Trip.com to have forced the reservation through. Hence, try to avoid booking there or using trip.com as a first option especially on weekends and Fridays.

Amazing stay! A lovely hotel and Maria the receptionist was so kind and helpful. We d book again in the future and recommend to everyone!

service was excellent, facilities great, the standard room we stayed in while roomy, clean and spacious needs updating. complimentary coffee and tea good but more milk is needed as the milk sachets only contain a small amount of milk

Efficient and clean stay. Will stay again if a good deal becomes available

The hotel is beautiful in itself, along with the room too honestly the best hotel I’ve ever stayed in, very welcoming & everything we needed we had the service was efficient however the staff aren’t so efficient when it comes to answering the phone but apart from that it was lush

Good service and nice room

It was a good experience.