Bedford Swan Hotel

We loved our stay here! It’s a very well designed hotel, with a special history and lots of unique touches throughout. Our room overlooked the river, and had all the usual things you expect from a nice hotel plus some excellent artworks. The only thing to note is that even though this is a spa hotel, the spa isn’t included in the hotel rate- we hadn’t realised that that needed to be booked separately. There were no issues fitting us in though!

Lovely hotel it great location. Stains and hair on bed when we came into our room and the bathroom door was broken and wouldn’t close. We was also questioned into paying there for our room when it was already paid for. Don’t expect this with the price you pay to stay here.

Rooms look slightly outdated but overall ok

很滿意 有英式鄉村風格 衞生情況也很好 早餐太單一有待提高 餐廳地板發粘 需要清洗 電梯不能抵達所有樓層 略微遺憾

The hotel communal spaces are beautiful, very well presented and lovely decor. The restaurant was excellent and really good food and the breakfast was excellent value for money. The spa is lovely, 2 hours was perfect. It looks like it is quite new and really nice facilities. Only thing is there cpuld be a few more seats, but totally minor. Our room was nice, the bathroom really lovely, but the room a little tired. Our problem was a window that didnt close - in february! So our room was freezing. We reported it to the front desk and nothing was done, when we came out the spa we checled with the manager on duty who knew nothing about it. He was very good, came to room to investigate and realised window was clearly broken. Problem was the hotel was full so they couldnt move us! He made a fix of some towels and we kept the curtains closed and cranked up the heating. Not ideal but we lade the most of it best we could and he said he would sort out a refund. Upon checking out my refund was £16! I said this was not acceptable for a room with a broken window in february and the guy eventually gave me a proper refund for the room. Luckily this didnt spoil our stay but it could have been a lot worse, i guess we were just a little unfortunate that the hotel was full and we couldnt be moved. As i said the manager on the saturday night was great and did everything he could to try and make the situation better.

Clean and bed is comfortable, but reception not always staffed (although stafff are friendly) and sound proofing is poor. House keeping also tried to enter our room in the morning of check out day when we were asleep, instead of waiting a couple hours later till we have checked out, so some internal system wasn't working...

Hotel was lovely but the lack of parking spaces or nearby parking was a difficult. Breakfast style was basic and notvreally in keeping with the hotel. Disappointed to find you had to pay to use the spa.

The value is really good. Beautiful rooms, lots of tea/ coffee/milk in room and biscuits. Can’t fault. Parking really good.

We spent 4 nights at this hotel - of which two nights we had no heat. The first night we were offered an extra quilt and after three phone calls the next day a small heater was brought in. No compensation was offered for the fact we had no heat for these two nights even after a request was made. We found the waitresses in the lounge and restaurant were very friendly but the bartender and hostess were actually rude! I would not recommend this hotel for these reasons.