Zhihui Hotel

酒店裝修很不錯，家庭套房很舒服。酒店位置好，距離倉橋直街步行幾分鐘。早餐非常豐富，服務也高效，有機會還會去。 【免費停車】 【帶娃愛住】

酒店位置很好，離景區很近，酒店門口在挖地鐵，有點吵，房間比較大，唯一想説一下洗漱用品藏起來用意何在，大晚上再找牙刷，有點想不通，酒店早餐説不上很好。能吃飽，服務人員多一點微笑服務更好！

性價比很高的酒店，無論是電梯裏還是大堂所遇工作人員都笑臉相迎，倍感温馨，入住的是商務房，所以很寬敞舒適幽雅，環境整潔衞生，就是床太軟了，睡不大習慣，還有沒有配刮鬍刀，感覺四星級酒店有些欠缺吧。但總體入住感覺很棒，早歺豐富，周邊景點多，交通方便，仃車場也很大。

Caution to foreigners. During my first stay, I encountered a series of bewildering issues. Firstly, the hotel's internal communication seemed to be lost in a labyrinth, leading to a phone call after my reservation, stating uncertainty about accommodating foreign guests and ultimately requesting me to cancel my booking. Seeking assistance from the Travel Company, I navigated through discussions and verifications, only to receive a contradictory assurance from the hotel that foreign guests were indeed welcome. Upon arrival, the front desk manager surprisingly denied our check-in, creating a scene reminiscent of a comedic drama. It took a resolute stance on my part for her to begin processing the check-in, a time-consuming endeavor that left me in a rather disgruntled state for 30 minutes. However, the unsettling surprises didn't end there; the staff's lack of honesty was truly astonishing. Initially reserving a deluxe room, I attempted to utilize my room-upgrade privilege through the travel company, seeking an upgrade to a business suite or other room type. The hotel manager categorically stated that the business suite was unavailable, a claim that vanished into thin air when I later found available business suites on other booking platforms. This lack of integrity left me feeling deceived, thankfully resolved through negotiations with the travel company's customer service, which successfully reinstated my room-upgrade privilege. Breakfast became an unexpected battleground. Despite arriving at 8:50 in the morning, many food options had already been 'captured,' resembling a competitive breakfast marathon. To summarize, the hotel boasts a prime location and satisfactory amenities, yet its service quality falls far short of expectations. For foreign guests, a stay at this establishment may lead to a considerable waste of time and even negatively impact their mood. Consequently, I hesitate to recommend this hotel to fellow travelers, hoping that my experience might provide some assistance.

nice！

5.1晚上出遊後回酒店洗澡發現酒店的水是温冷的，兒子在我之前洗澡，洗完也沒有告訴我説是温冷的，等到自己洗澡這個都洗不下去，晚上22:00讓先生打電話去前台投訴，過了20分鐘沒有回覆，又繼續打，然後就説工程師傅已經在調整温度，問什麼時候好就讓等，於是22:40我就去了前台討個説法，前台一個小哥説前兩天因為有人投訴水太熱就調低了，現在正在搶修！在前台處理15分鐘都是打來前台水水冷的，真的五一假期第一次碰到，結果小哥處理不了我讓他找領導，領導説因為不是在他們那裡訂的無法和我協商，説會打電話給攜程，5.3退房碰到經理，和他説抓緊時間處理，到今天5.4還是沒有處理，我就覺得很氣憤，關鍵孩子和我都洗了温冷的水，通行的2個家庭也是，酒店處理的方法也不是很好！！洗個澡防水台也做的不好，洗好澡地上都是水

工作人員態度很友好，交通很方便，但是酒店管理真的很混亂。 晚上十點辦理入住，被告知房間還沒打掃好，要再等一會。在住客的要求下，給升級到一個已空出的房間，到了房間門口，發現門是開的，房間還未打掃不能入住。再回酒店大堂換房間，發現電梯按鈕是壞的。最後入住房間時，保潔大姐還在收尾打掃工作，忙的滿頭大汗，但是房間地上一眼就看到好多落髮。整體住宿體驗很差。

春節期間紹興人實在太多了，酒店漲價好多。 這家店在城市廣場旁邊，地理位置不錯，跟開元名廷共用一個大廳，沒有招牌，25樓是有巢酒店，不打電話根本找不到。 停車位有。 樓層層高不好，比較壓抑。裝修還可以，但是智能馬桶老是自動沖水，很煩。 行政套房有兩個房間，適合一家人出行。 住宿的房間被當成前台，一直有電話進來，影響睡覺。

酒店現在改名字了，由百達屋管理，春節去的説是對原智滙酒店升級後的試營業，我講講幾點感受：理解酒店着急營業不錯過春節旺季的心情，但我理解的是試營業試的是整體管理和服務，不是試硬件，房間大小還是可以的，新裝修的味道還是蠻重的，小冰箱插不了電，在櫃子裏沒有插座，下圖卧室去衞生間的過門石穿酒店拖鞋很滑，稍不注意會摔倒，智能馬桶沖水是可以沖出馬桶的，很猛……建議把硬件真的全部搞好再試營業，畢竟試的也是客人對你們的信心