I really enjoyed my stay at the Vienna International Hotel (Shantou High-speed Railway Station East Plaza Branch). The hotel manager was helpful in response to my request; she quickly offered concrete solutions to a room change such as a better room. The manager is understanding and she immediately found me a new room that has better views and the room was bigger. She offered a solution that completely resolves the issue and improved my stay to be excellent. This type of response shows appreciation for the manager's efficiency and commitment to the customer satisfaction. I had a great experience with the manager, she was excellent!