คำตอบจากที่พัก: I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest degree and personalized to the occasion. To ensure that our guest experience remains at the level we expect, we have undertaken additional training exercises to improve our service delivery in this important area. The next time you are in shanghai, I hope you will return to our hotel so we can deliver the unparalleled service experience you deserve.