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1 มีนาคม 2024
Our second time in Seville, and we wanted to chose a different hotel from our first visit. The location is very central, the hotel beautifully done and the b&b option was perfect for our needs. The gluten free options were very limited, but I didn’t go hungry. We had a suite - a good size & beautifully decorated, although a little tired in places (sofa had pen marks, shower door would not close & the handle fell off the bedside drawer). It was very clean & the bed was comfortable, although sleep was a little disturbed by loud footsteps from the room above. We had a jacuzzi on a small internal balcony which worked well but we only used once. The staff were pleasant, but the front desk did not look up when you entered or left the hotel. Maybe it’s a UK thing but a ‘good morning’ or ‘have a good day’ would go a long way. Please do not use the airport transfer the hotel offer. It costs more than an Uber and the service was shocking. We were collected in a damaged car & were left stranded on our return journey to the airport. They dictated a time which we were not allowed to change, and then did not turn up on time. To cut a very long and stressful story short, we ended up wandering around the main square ‘looking’ for our driver in crowd of 300 people whilst continually phoning the hotel. With an hour to go before our check-in closed we decided to get an Uber. Shame, as it ruined our stay. After emailing twice, the hotel did apologise & refunded the one-way transfer cost, but it’s not the service you expect from a 4* hotel. It’s not cheap and there are certainly better hotels to choose from.
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