Hotel Serpiano

We really enjoyed our stay ! Getting there was just as fun, through the forest on a one-lane windy road! The room was clean and nice, although a bit dated. The bed was very comfortable and the bathroom perfect. Great shower. The very nice indoor pool, big and powerful jacuzzi, wonderfully hot Hammam and Sauna made the stay even more wonderful! The dinners were all 3 excellent and the staff is really friendly and helpful. The crowning glory is the view from the rooms/restaurant/terrasses, etc. Incredible. Beautiful. The walks around the hotel must be fabulous. We didn't enjoy them as the weather wasn't the best.

About half of rooms are very small in size, at footed of bed there is less than 2 feet space between bed & wall, one can't move freely and very likely to get injured Location is beautiful Food is good View from terrace is beautiful Must confirm which room they are providing

Hi iam kalpana from India . We really enjoyed our stay in the hotel which is beautiful ly decorated with a lot of creativity. The view from the room is awesome and so are the staff and the manager of the Hotel Linda was very friendly and Helpful .

Hotel: 3/5 SPA area: 4/5 Restaurant (dinner): 5/5 Restaurant (breakfast): 2/5 Hotel: in need of TLC. The rooms are outdated, but functional. We got a little room on the side wing, but still had the view of the mountains and even some lake. The beds were ok. The bathroom also outdated, but satisfactory. SPA area: sauna, steam bath, relaxation room, massage room, indoor swimming pool and jacuzzi. Robes are extra and cost 10CHF. Towels for SPA are available in rooms only. For us the jacuzzi was the highlight, a very relaxing feature. Restaurant (dinner): very very impressed. Bread basket with olive bread was fantastic to tamper our hunger initially. For mains we got Ossobucco and Steak and both dishes were very well executed. The cheese board (Menu Ticino) was bigger than expected and we ended up sharing (it was a very large 1-person portion). The dessert that came in Menu Ticino was mistaken, but quickly corrected when we brought it to the attention of the waiter. Service a little slow. Restaurant (breakfast): very disappointed. The coffee is not great. Porridge is cold and has a ton of sugar in it. Cereal selection not bad. The meats were ok. Cheeses not great. Bread selection good. Loads of fruit, for those who eat it. Scrambled eggs not available at the buffet. Overall a pleasant stay but: the hotel was not full and a room upgrade would have been nice. Location is quite remote and might be a stressful drive to unsure drivers. Plenty of parking spaces. Complimentary water in room at arrival. Average.

Perfect view, book the superior room. Very friendly people. Would come again. Great landscape, view to the lake. Bed very comfortable. We enjoyed a long weekend an spring time. Food good and lovely prepared. We are a Couple from Zurich. 45 years old.

We got this lovely Wonderbox gift and wanted to make use of it – the voucher would cover one night and we would pay for the second one, we were really looking forward to it. The receptionist was awfully dry, told us it wasn't possible to book with voucher on this weekend "just because" and directed me towards the website with no other politeness – then what exactly is your role, if it isn't to help clients? Disappointed and quite a shame for Ticino. Will definitely never come – if I were you, I would avoid disregarding young professionals from Switzerland, they're one of your main potential future clients and source of advertising, especially in a time where sharing info on social media is so easy. Disappointed.

The hotel is located in a perfekt setting overlooking lake lugano. Rooms are dated, bathrooms are small and showers offer only broken showercurtains. No climate controll, so on hot days, you will not find a cool night. The food is overpriced and very poorly presentet. Ceasar Salad vor CHF19.50 with 5 pieces of small chicken, 8 leaves of iceberg, some way to thick cut parmesan, that was about it. The iceberg salat was half rotten.... not a pretty site. The pool was closed due to water shortage and since there was no air condioning, the only option was to have all windows open at night. Not a problem, but when a wedding party shows up the same evening, you can imagine the peace and quietness you get for the nigt. People where talking at 3AM still on the balconies... Never ever again. The hotel ist an old bunker, that needs a remodel and some improvments. Service is OK, if you can get thier attention, but they are very poorly trained and most students. You get what you pay...

Nice hotel located on top of a mountain with an incredible view! Very helpful staff, great menu card with good choice for vegetarians. Our dog was welcomed everywhere in the hotel, super place to start walks just behind the hotel (big forest). Very good starting point for hiking trips. If you are looking to chill out, that’s the place to be. Unfortunately we did not use the spa facilities, but definitely worth checking out.

Clean rooms, friendly staff and an amazing breakfast buffet. Clean and beautiful wellness area