Alpin Resort Sacher

We had a wonderful stay and enjoyed top class service. Every interaction with the staff felt genuinely friendly. The quality of the restaurant is one of a kind! Fab! As a family with a baby, a 7 year old one and a dog, we really had a pleasant stay. We could even sit with our dog for breakfast and dinner in the lounge / bar area. We will definitely come back soon.

If you want a complete and luxurious Alpen experience look no further. From the moment the staff greets you to your first afternoon pastry to your evening Aufgus & pond plunge and to the juicing room at breakfast, every little detail has been considered. Gorgeous, well-appointed rooms with mountaintop views, decadent meals and plenty of activities to keep you entertained. We can’t wait to return.

Excellent reception by Ivan, pleasant hospitality by Tony, great room with amenities, nice spa, great massage by Eva, fantastic restaurant staff specially Laura, great tasting food throughout. Staff is very attentive and the surroundings are top notch! Managers Fredheim and David were great. One of the best hotels I have been in.

We stayed with Alpin Resort Sacher for 8 days. We were extremely pleased by the fantastic service that was given by the hotel staff and director. During our stay we had a medical problem and we received a fantastic an pro active support !!!! This was truly a 5 star plus service. We will definitely return.

We stayed here for 3 nights to start our 10 day vacation. We went into Innsbruck each day, but so nice to have a relaxing mountain resort to stay. Very nice room, comfortable bed and all meals included, although dinner selections were very limited. Nice cocktail lounge with nightly music.

This is where one finds true Austrian hospitality. The hotel is really well designed, with a real sense of place, and many nice small touches (e.g. interesting artworks). The color schemes, lighting and design are soothing and exuding luxury. The quintessential Alpine experience. Rooms are very comfortable, serviced twice a day, and ours had a stunning mountain view. Service is warm and accommodating and questions/requests are answered in detail and you get to know staff very quickly. It's a 5 minute walk to town (there's a shortcut so ask) and the Sacher has good transport options to the ski lifts, etc. Transfer to other areas further away (e.g. cross country) is by taxi or the town skibus system which is free for hotel guests. The cross country is second to none - with many options and some beautiful tracks for both beginners and those more experienced. The ski options are nice for a short break. Food is expansive and while called half-board is really full board as lunch and tea/cakes are included. Dinner is a set multi-course menu (vegetarian offered) that mostly hits the right notes. There's live piano music during dinner as well. Also nice is that they offer in-room breakfast for a small supplement. All food is of high quality and if you want to eat light you can request just one or two courses. The unlimited Sacher torte at breakfast might tempt some to over-indulge! The spa area is fantastic and one of the best I've seen in the Alps. Especially the no-textile area is great - with a sauna that has a view to die for and an outdoor plunge-pool par of the frozen pond. Two jacuzzis and two pools - all very well heated. They also have a good activity menu that is included. Add to that the 25 minute transfer from Innsbruck airport or train station and you have a winning combination. We left this luxurious resort relaxed and rejuvenated.

Spa is fabulous and worth the price of admission. It deserves 5 stars. Our stay was tainted by double standard extended to some guests and not others. This relates to guests from room 19 (she’s tall he’s not) who per one of the managers are not guests or owners but “proprietors”. Those guest however see themselves as guests. No need to get into details but after we talked to other guests affected by this double standard as well as honest and outspoken staff, who are tired of dividing guests, it became clear that the management should take an honest look at what they’re promoting. Allowing smoking in many parts of the wellness resort is a sin against humanity. Smoking stinks! It’s hard to believe that most European countries that are so environmentally conscious are just fine with stinky smoking… Food was fresh and good but that’s all it was. Nothing special and exceptional about anything we ate, which was surprising. Service was great. Even though we loved the spa and also the private spa experience, the massage we received were really poor quality: choppy, fragmented, and she didn’t seem present. Almost bad enough to say stop. We usually get very good body treatments in Europe, so this was surprising. I think this place is in transition and needs to work out quite a few organizational things. Here is a funny example from our stay: I went to the front desk to tell them that there is a bad odor coming from the shower drain. The clerk wrote it down and sent two bellmen who were told by front desk that there is no hot water in the shower. I explained to them what the problem was and they called housekeeping who cleaned the drain which remained odorless after the cleaning. Again, great hotel and spa with lots of kinks to work out. We’ll back in couple of years to see how they evolved.

The second time we stayed at the Sacher! Even better than the last time. Breakfast was amazing so many options, the evening meals (7 courses) outstanding every course was 5 star. The service was also incredible, the staff could not do enough for you. Our waitress at both breakfast and dinner (Anissa !) was the simply the best and the hotel management and owners should know that she did a credit to the hotel. Pleasant, always smiling, attentative , she simply could not do enough for us. It was my wife's birthday also and unprompted they made the evening special. Evening entertainment was excellent also with a pianist and a young lady singer with the most amazing voice. They even organised snow on the morning of my Finnish wife's birthday, I was amazed how they organised that ;-) The decor as well is perfect also. The spa was nice too, however my only criticism is the gym facilities. In a small room and a bit old in terms of equipment you should take a look at the gym in the Klosterbrau. Otherwise simply perfect !!!!!! PS the best dog hotel out there as well, they cannot do enough for dogs of all sizes.

This is one of these resorts in the AUSTRIAN Alps where are you slowly sink into that wonderful feeling of being dropped into a pond of lukewarm water, floating around like a brand-new child. We spent one week there, hiking and making use of the vast spa landscape, only to be surprised in the evening at the restaurant, how many people are actually here at the same time. Because you never see them during the day. They seem to disappear in the various zones, steam baths, relaxing silent zones and pools. At the restaurant there’s a 3 to 4 course menu served every evening. You have to choose between meat, fish and vegan. Portions are not too big. Service is super friendly. I shouldn’t forget that there is free lunch buffet, serving salads and one or two warm dishes. The rooms are elegantly furnished. Some of them are rather small, but we have seen larger ones. Maybe ask for rooms near or above the spa and swimming pool area.