"I rarely write reviews unless something stands out, and this stay did. I appreciated the thoughtful touch of providing disposable slippers and extra towels for sauna use. The heater kept the room very warm—almost too warm—but the balcony allowed me to let in some fresh air. The view was absolutely stunning, offering a good view of all the iconic attractions, even though the location wasn’t the closest. The bed was also very comfortable, ensuring a great night’s sleep. Additionally, the room was impressively spacious, which made the stay even more enjoyable!"
"We did not make a reservation for wanting a chance to see the facility in person before a decision. Our encounter with the receptionist, Miss Gloria, was quite impressive. We felt that she was always looking out for the customers’ best interests. She was also quite patient with us by providing some interest points to visit. We enjoyed our stay so much to the extent that we had extended our stay."
"A little steep but worked for the night! A 5 min walk away from Lake Bled, comfortable and large room. Staff were super friendly and helpful in helping me book taxis when I needed help. Breakfast was good."
"My experience at this hotel was consistently let down by one waitress in the restaurant. When I politely asked whether a seat was taken, her response made me feel uncomfortable and unwelcome. Every hotel operates differently, and I believe a staff member's role is to guide guests with patience rather than assume that the hotel's specific procedures are obvious to everyone.
Throughout my stay, whenever she served me, she did so with a clear lack of enthusiasm and a poor attitude. I mentioned this to the reception team, who shared they were already aware of concerns about her service. Unfortunately, I was unable to get her name, but she is a thin, middle-aged woman with bluish/grayish eyes and graying hair.
This feedback is directed only at this one individual and is not meant to reflect poorly on the rest of the staff. This is such a nice hotel, and it deserves a well-trained team. I hope management can provide her with additional training to help her meet the standards that the property deserves.
On the positive side, the hotel is really pretty and unique, with a great location and a varied, generous breakfast. I checked in on August 8th and arrived around 11 am; I was very grateful that my room was already ready — a truly kind gesture."
"Thoroughly recommend this hotel. Would definitely consider coming back. Everything was spotless, room was beautiful - felt like I was in a cabin in the woods. Breakfast and dinner were fantastic. Spent one day trekking up the mountains behind the hotel and the other day by the lake. Hoped to have a car with me, but I couldn't get it in the end. There is a lovely path through fields directly to the lake, around 35 minutes walk - doesn't come up on Google maps."