"The hotel is located in a serene area of Ikeja Lagos and is very accessible to public transport. The staff are very friendly and helpful. The rooms are well cleaned and tidied. The food is a Chinese buffet type which is good. We paid for breakfast, lunch and dinner. The only slight downside is that there aren't many food options to choose from especially at the breakfast, there wasn't coffee nor tea except green tea. There was neither a complementary tea or coffee in the room until we requested for it but came without any milk which is another downside.
Amongst other positives, the hotel arranged for and paid for our transport back to the airport. The driver came early and waited for us as well so that we were not late for our flight. This is a 5 Star gesture especially for customers who are not living locally.
Overall, I'll rate the hotel service 4.5 ⭐ out of 5. We'll definitely use their services again when next we're visiting Lagos."
"The Bad Side:
The room feels stuffy and poorly ventilated. There is a need to install proper air expellers or improve ventilation in both the room and the toilet.
The Good Side:
The reception staff, driver, caregivers, and cleaners are exceptionally kind, helpful, and professional. Their warm attitude made the experience much better."
"The hotel bedroom are not up to 4star standard. The room I was given was very uncomfortable there are holes inside the pillow case, the bedcovers are old and scratchy on your skin, cockroach inside the bedroom, the bathroom needs repair, there food was not good, I couldn’t even eat the fish it’s was black inside, that was my first and last food that I ordered .
flies in the dining room. I complained to the manager. Which she apologised and changed me to another room which was a bit better but not 4star standard. There pool side was ok for the night life. There staffs are good but the hotel needs a good maintenance"