"As a 4 star hotel, it was surprised me that they can't handle chec- in process in English smoothly. A young girl tried to speak Chinese to me, however, I can speak English so this behavior is rude.
On second day, I have to prepare a translation screen for a girl to ask question. There's an experienced lady helped my in Chinese.
On the day I check-out, finally there's a lady who can speak English clearly and helped me correctly without any issue.
This hotel should think about ”English” service at reception, at least, able to check-in smoothly and correctly.
Is it too hard?"