"We booked this hotel for its proximity to the Kushiro train station and bus station (these were just opposite the hotel) which saved us the walking in snowy conditions. The triple room we booked was surprisingly bigger than I would imagine for a typical Japanese hotel. We tried the hotel breakfast and it was good for value and have a spread of food choices. The staff were friendly and despite of language barrier, we managed to be able to request for assistance. I would like to thank Ryoyo for his help in checking for alternative bus to Sapporo due to train suspension and he further helped to contact our Sapporo hotel to inform that we will arrive later due to unforeseen train suspension. As per other reviews about the attitude of the hotel staff, I personally feel that they are really helpful but might appear rude to foreigners as they are not good at expressing themselves. The hotel has a manga corner and amenities shelf which you can grab special hair amenities and other types of pillows. There is also free washing machine which my husband used it daily to wash his clothes, free onsen and coffee. Overall, this hotel has great amenities and facilities. The famous tourist attractions were within walking distance from the hotel (MOO/ EGG/ Nusamai Bridge about 15-20mins walk)."
"Thank you to the hotel staff who helped during the 8th December earthquake. It was our families first experience of an earthquake and tsunami warning, so we were very worried. We came down from level 16 to the level 3 evacuation zone once the tsunami warning was triggered, and we met your staff there who were setting up the evacuation area.
A big thank you to the male staff member who put our minds at ease and used google translate to guide us and let us know it was safe to return to the room
1)地理位置优越,出门左边有便利店;离币舞桥走走也就到了,可惜当天天气不好,没有看到世界有名的落日;
2)楼下的西餐厅味道很不错👍价格也比较公道
3)洗衣机是免费的(在四楼)
4)地下停车场是1000yen(住客),虽然不免费,但也比较公道。
5)入住当晚遭遇地震(12月8日,7.6级)虽然钏路离得比较远,但是在16楼,晃得也比较厉害。后来海啸警告也来了。我们穿好衣服,从16楼冲到3楼避难层(虽然沿着绿色指示,但是在三楼找不到出口,后来员工打开了宴会厅的门,将我们安顿下来,一家三口才比较安心!十分感谢员工们!后来有一位男士一直利用google translate跟我们沟通,也让我们安心不少。十分感激!第二天check out时,想看看他叫什么名字,写一封感谢信,但是名牌太小了,不了了之。不过,疑惑为什么其他旅客都不下来?那么淡定)"