"The drain was clogged in the shower room so that water could’ve be flushed correctly and overflowed…
The facility is overall old and not clean.
But anyway, the service and food was good."
"Rooms are clean but a little worn. Bed was firm but ok. The bathroom wallpaper was peeling and a little bit dirty from water / humidity from the shower. Water was quite hot and good pressure in shower.
Breakfast was good and reasonable amount of choice but not really a
any regular salad options. Table service was great and worth the stay alone ! Tv was not setup properly and I could not choose a working CNN channel to catch up on news. Location was a bit awkward to get to, taxi driver had a make a few u turns in rush hour traffic adding abt 30 mins to our already long journey. (LKO to Gurgaon).
Still a good standard of service, which is why we chose a Hyatt. (Couple traveling from USA)."
"location was secluded, it was basic room without towels, and we had to ask for it..
room was not cleaned very well and shower glass had all the water marks..
didn't allow food from outside and their food was rather bland in taste...
basic hotel amenities were missing and AC couldn't be set properly as it was either too cold or too hot..
overall average place and with no vision for customer care and service..."
"The hotel is first class.
The quality is very good.
Breakfast had a lot of choice.
Staff kept asking if everything was okay.
It was nice, but a little too much.
They made tea exactly the way I like it.
This was excellent service.
The parathas were very tasty.
The coffee was not good.
It tasted like instant coffee.
They should offer proper filter coffee or Americano.
Munhendra and each every staff was very helpful.
They tried hard to help everyone.
Room 919 had no proper hot water in the shower.
The valve needs fixing every day.
I suggest avoiding room 919.
Overall, a very good hotel with great service."
"Our check-in wasn't smooth. We had to wait for half an hour from our scheduled check-in time. Excuse given was that the hotel was booked out. Because of which the rooms were not ready on time."