"We enjoyed our stay. Everyone was very helpful mostly the *** from housekeeping and the porters. The Christmas vibe was amazing and everyone was always smiling. Breakfast was so flavourful overall ambience 10/10. Would recommend to everyone"
"Our stay was absolutely fantastic and outstanding! From the warm hospitality to the excellent service, everything exceeded our expectations. The staff were incredibly helpful, the rooms were spotless, and the overall experience was truly memorable. Highly recommend this hotel to anyone looking for comfort and quality!"
"Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent.
I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price."
"Whoever trying to book this hotel through trip.com has to be careful of potential payment issues throughout your stay. When I was checking in at the reception, I was told that the hotel haven’t receive any payment from trip.com’s partner. Hence, they have to ‘charged’ a pre-authorised sale (which wasn’t refunded to me yet, I’m still waiting) because I don’t want to waste time waiting for travel agencies and hotel to deal with this. (I have fully paid my stay to trip.com). I have contacted trip.com several times on this issue and all updates I have received was that payment was successfully made but even after checking out, the hotel reception keep telling me and calling my WhatsApp that no payment have been received yet. I’m annoyed throughout my stay and even after my stay. Other than that, In terms of my stay experience, overall it is still okay. The hotel decorated one of my room for my grandmother’s birthday which is great and the room is spacious enough. However, the room is a bit old and definitely would help with some refurbishment especially the washroom. I also see stain which suggests cleanliness needs improvement. The hotel breakfast buffet was great with many options (but not suitable for meat lovers) and restaurant staff was helpful. I also had dinner at the hotel restaurant and the experience was just ok. Also, I wouldn’t recommend this place for tourist who intend to visit Delhi’s attractions as there is a distance."
"I am extremely happy with my stay at the Grand Hyatt. I do thos every year. It was my anniversary and Celine (don't know the correct spelling, maybe Selene) was so kind in arranging cake for us. Divyaansh at Checkin was so courteous and professional, kindly helping us bring our bags to the room. His manager was also great, and remembered us from our stay last year. Forgot her name but she really exhibited her leadership skills.
At checkout, Alisha was very helpful and kind, so was her manager (didn't get her name). They walked us all the way to the door. Kind gestures like these matter alot.
Amit also showed great service by helping us with our bags, and Vinay at the front door too was so polite and helpful with our bags.
Location is also alright. 35 minutes to airport if no traffic, half an hour drive to DLF Cyberhub for great dinner.
Oh and in winter time they serve some delicious hot chocolate as a welcome drink.
Their breakfast was also fantastic. I got to try local delights I don't usually have time to try like the Bun Maska. 10/10 recommend Grand Hyatt!"
"Trident is great! Staff (Priya, Priyanka, Namit, Abhishek) and everyone else is great. Amazing place to experience true Indian hospitality. Well done team Trident"