"We enjoyed our stay. Everyone was very helpful mostly the *** from housekeeping and the porters. The Christmas vibe was amazing and everyone was always smiling. Breakfast was so flavourful overall ambience 10/10. Would recommend to everyone"
"Our stay was absolutely fantastic and outstanding! From the warm hospitality to the excellent service, everything exceeded our expectations. The staff were incredibly helpful, the rooms were spotless, and the overall experience was truly memorable. Highly recommend this hotel to anyone looking for comfort and quality!"
"Due to the original hotel being fully booked and our reservation suddenly getting canceled, we had to make a last-minute switch to this luxury five-star hotel. Although some of the facilities are a bit dated, the service still meets five-star standards. The breakfast is especially worth mentioning — it offers a wide variety of options and tastes excellent.
I also booked a room for a colleague. I’m not sure what criteria were used for evaluation, but despite being a Ctrip Diamond member, I wasn’t upgraded, while my colleague was. Overall, though, the stay was still reasonably worth the price."
"I am extremely happy with my stay at the Grand Hyatt. I do thos every year. It was my anniversary and Celine (don't know the correct spelling, maybe Selene) was so kind in arranging cake for us. Divyaansh at Checkin was so courteous and professional, kindly helping us bring our bags to the room. His manager was also great, and remembered us from our stay last year. Forgot her name but she really exhibited her leadership skills.
At checkout, Alisha was very helpful and kind, so was her manager (didn't get her name). They walked us all the way to the door. Kind gestures like these matter alot.
Amit also showed great service by helping us with our bags, and Vinay at the front door too was so polite and helpful with our bags.
Location is also alright. 35 minutes to airport if no traffic, half an hour drive to DLF Cyberhub for great dinner.
Oh and in winter time they serve some delicious hot chocolate as a welcome drink.
Their breakfast was also fantastic. I got to try local delights I don't usually have time to try like the Bun Maska. 10/10 recommend Grand Hyatt!"
"Excellent. It was one of the best service experiences I had. The value for the price is so good.
Undervalued, in my opinion.
When I say best service experience. It is by far, and I compare to 5 stars hotel in Singapore and premium location."
"Our check-in wasn't smooth. We had to wait for half an hour from our scheduled check-in time. Excuse given was that the hotel was booked out. Because of which the rooms were not ready on time."