"A very nice hotel , large room, friendly and professional service especially from the door man!
Only two negatives - it’s very difficult to find parking or very expensive.
- the spa should be included for free when the room cost is so high, I wouldn’t stay again based on the price without the spa."
"The location of the hotel is excellent and the staff very good. The rooms are quite dated and ours wasn’t very clean. On our 2nd day we went out at 9.30am and arrived back at the hotel at 16.30pm only to find our room had not been made up. The staff knocked on the door at approximately 5pm to make the room up. The evening meals we had were very good. Breakfast was good but had a long wait for it to arrive"
"I found the whole experience at the pavilion hotels, utterly refreshing and the inspiring the quality of customer service. I was in a wheelchair and was there for put in an appropriately wheelchair accessible room with a walk-in shower. The quality of the room was exquisite the courtyard and grounds beautiful. All the stuff couldn't have been friendlier or more attentive. It was a truly wonderful experience and I am looking forward to the next opportunity I have to go back if you are looking for something that is not quite in the hustle and bustle of York, but is very very close and easily accessible by public transport. This would be my number one choice. Thank you so much! All of the stuff you know I will be back again kind regards, Alice, Room 22 staying 4th to the 5th of August. 2026"