"We booked a room with kingsize bed, unfortunately when we entered the room it was a twin bed. Highest compliment to check in staff who handled the matter nicely. No room exchange was possible as the hotel was fully booked, but house keeping will put the bed together and on top double topper. We had a great time at Atlantic, in sauna as well as restaurant and hotel bar. From the balcony of the bar we were able to enjoy the fireworks at Heidelberg‘s old bridge. We will always come back."
"Great location. Clean rooms. No tea or coffee making facilities in the room, though should have checked this before booking. Parking expensive and difficult to find, so need clear instructions. TV remote didn’t work. Gave our room to someone else, which was frustrating having been travelling and on the move for 13 hours, but gave a parking refund due to the inconvenience whilst they sorted another room."