Thompson Savannah, Part of Hyatt

Can we paraglide off the top ?

The Thompson Savannah was simply amazing. The hotel and the room were nice but the service was out of this world. They now have a customer for life. I have stayed at much more expensive resorts in the past and not received the kind of 5 star service that we received at the Thompson. We will definitely be back.

The Thompson has Hyatt quality everything without being a “mega” Hyatt hotel. We had strayed to a couple of other big hotel chains, but actually the Hyatt standards seemed to have increased and exceeded that of their competitors’. Upon check in they offered us a complimentary beer on tap. We did have to wait about 7-minutes past check-in time, but it wasn’t painful for there are several bar options and access to the facilities while we waited. The pool is nice sized and outdoors. There’s no traffic noise and the walls in the rooms aren’t thin, i.e. you can barely hear your neighbors’ blasting tv’s if at all. When you call the front desk an AI answers your questions but gives you an option of accessing a human to help out as well. As of writing this valet parking is $50/day, but there’s a public parking facility next door at $16/day and street parking available across the street. Historic Savannah is about 5-min away by car. It looks like the area around the hotel is still developing and rather new. It’s along the river with a quiet parkway.

Facility was very clean, ice machine did not work and had to go to different floor to get ice all the time. Paying for parking was expensive....

Amazing experience after the initial problem that was remedied right away!! I called the hotel around 4pm to inform the hotel we were going to be arriving late from Atlanta -to be sure not to cancel our reservations, as our ******* reservation was cancelled last year in NYC when we arrived around 8:30pm. Tho Thompson Hyatt hotel rep in Savannah said they could not find our reservations, as another person with our same last name had cancelled their reservations, which is off because our last name is not a common spelling. They reinstated our reservation without any issues. When we arrived Donna &the front desk manager, Tristan couldn’t be more professional and even upgraded our stay due to the misunderstanding. We had them hold our bags since we had a hungry 17 year old and were at the restaurant at 9:20, 10 minutes before they closed, and the waiter and hostess were so kind & never rushed us even though we felt bad to keep them past 9:30. The food was amazing (oysters, spring roles, cheese tray, etc.) By the time we got up to our room the sofa bed was pulled out into a bed with sheets & pillows for my son. The riverfront hotel is new and have a beautiful design & work areas in the lobby, the rooms, gym, and all 3 restaurants (rooftop bar restaurant had beautiful views, design inside and outside) were super clean & the free bike, free Tesla local driver (Charlie, Adonis, Allen) were all our interaction (Tristan/Donna/Amanda concierge/Thayer valets all A ! We will be back!

This hotel stay was absolutely wonderful! All of the staff was amazing especially Bernard, one of the hotel valet staffers. The property is very clean, modern and well decorated. We enjoyed our stay so much we are making plans to return for a short visit next week.

The staff was amazing especially the front desk and concierge. They went out of their way to be helpful

Along with the superb accommodations, Fleeting Restaurant and the Roof Top bar are my favorite locations in Savannah to eat. That’s saying a lot given the numerous great restaurants in Savannah.

Staff at the front desk was very courteous and helpful . The restaurant staff in Fleeting was professional and very helpful in assisting with dinner selections.