Holiday Inn Express & Suites Sarasota East - I-75

I booked a room before hurricane Ian because hotel is away from storm surge area and my condo is in zone b. Unfortunately, I only got to use your amenities briefly before a power outage took away electricity for most room lights and hall lights, tv, a/c, elevator, coffee maker, refrigerator, microwave, internet, etc. Not a single outlet to charge phones. The staff managed breakfast since they had power in one room and one tv was on in the lobby. Your manager said it was FPL fault. Before that, only one elevator was working. A staff person said one had been out at least 4 months. This seems like neglect. When Ian was nearing, the wind popped a window and the latch would not hold. Maintenance problem? At least there was quick response and a staff person drilled hole to put in hardware to fasten it closed. All power went out on Wednesday ~ 2, due to the storm for sure this time. Thursday am the staff put together a reasonable cold breakfast in mostly darkness. I was surprised that the hotel did not have more than a few battery lights for lobby and breakfast area. This is Florida, even smaller storms often cause outages and the need for lightning is something that should be anticipated. About $50 to $100 worth of little led battery lanterns would have helped a lot. The stairwells were so dark and unsafe also. I think this is also neglect.

Food was very good for breakfast. But the facility was lacking either due to the fact that it has not been renovated since the storms down there or it’s just in that poor condition in the rooms.

Nice hotel with friendly staff. Our room didn’t get cleaned 2 days in a row & we had to go looking for someone to clean & empty trash. Our phone never worked either even after we told the front desk

Rough. Lowest quality Holiday Inn Express I’ve ever been in. Staff was nice, old building that has either a) tried to be updated and poorly done or b) never attempted. Water damage in the bathroom ceilings, rusty … everything, only one working elevator when a baseball tournament team was there causing a lot of delays, overall I would skip this and go somewhere else next time

Very nice stay! No issues, always had clean towels and the breakfast was delicious! The staff were all very friendly!!

Convenient and comfortable Room was very cleaning and inviting Thereza did an excellent job. Never saw her but would Thank her I would book again ,surely.

The room felt damp when we first got there so we had to turn the AC off to be comfortable. My grand daughter enjoyed the pool. The hallway on the first floor had plastic taped to the walls with blue tape.

This hotel looks great from the outside but the inside is another matter. Our room was on the 3rd floor and only 1 elevator worked so had to wait a lot. The shower in the room did not have a proper curtain and water got all over the floor. They sent a maintenance person who was not in a uniform just some puma pants and a T-shirt no name tag to come look at the shower. We asked for more towels at 430 pm to clean up the water but they didn’t have any and we had to wait until 930 when we got back to get more to clean the puddle up. Overall this was not up to Holiday Inn standards.

The hotel is a little dated but quiet. Main complaint, one of the 2 elevators did not work, was that way axtearcago when we stayed. The hotel elevator inspection certificate was out of date since 8/2023