Senhora da Rosa, Tradition & Nature Hotel

房間裏有死蟑螂和玻璃碎，餐廳服務員超級差，對客人區別對待，廚房出品特別慢，而且水平很一般。第三天老闆過來親自聽我們的投訴，並且更換了服務員就好多了，看在老闆積極處理問題的份上，才給沒給最差評。但是我是不會推薦朋友入住了。

superbe séjour, gentillesse du personnel et propreté au top

L'hotel è incantevole, la piscina sulla serra di ananas è meravigliosa, la stanza molto carina, il bagno insomma.. Ci sono stati 3 problemi: 1) siamo arrivati una domenica pomeriggio di agosto e volevamo rilassarci in piscina invece per tutto il pomeriggio ci sono stati i giardinieri a tagliare rami di albero facendo un tumore assurdo con le seghe. 2) ci hanno messo in conto dei drink ad un prezzo maggiore rispetto a quello del listino 3) ci hanno accusato di aver preso una bottiglia di acqua dalla camera e ci hanno addebitato....25€

This was our first visit and will definitely come back. The level of service and attention to details was second to none. Welcoming and approachable staff that's willing to go the extra mile to make your stay as enjoyable as it can be.

The staff and front desk service were fantastic. The rooms were outstanding. We enjoyed the views and the quiet nature surrounding the hotel.

Kudos to all staff members (front desk, restaurant, housekeeping) of the hotel for being warm, welcoming, and helpful and for always having a smile on their faces! My husband and I celebrated our 1st anniversary at this hotel and on our arrival, we were served champagne and some sweet treats for the occasion❤️ The check-in process was detailed and we loved that as it made our stay more fun. If you need help booking adventure tours, taxis, or rental cars, the front desk staff are happy to help. The walk to downtown Ponta Delgada Portas do Mar or Sao Roque Beach is approximately 50 minutes and the taxi ride is about 8-10 euros. The hotel has a spa with massage services (by appointment only), a sauna and a Turkish bath which we loved! The hot tub/plunge pool area in the pineapple plantation was a unique experience. They have no fitness centre but have a treadmill, elliptical cycle, and pilates class by appointment only. The Magma restaurant has great food options - a tip to make reservations for any restaurant in the Azores. Our room was spacious and clean. The wifi was a little dodgy in certain areas of our room, but it helped us stay off our phones 😜 Overall, a very great experience. We are relaxed and rejuvenated! Thank you to the hotel staff for making our stay memorable!

The hotel is very lovely. Nice grounds and garden. Breakfast was nice, simple, but includes most of your needs. Staff is extremely helpful. I will give 5 for our stay, but last night of our stay somebody broke in out room at 7 am, and no one could find who was this person. Room doors don’t have any locking mechanism.

Sadly we were only at this hotel for one evening and a morning. Had we known what a wonderful place this was, we would have stayed longer! Wonderful restaurants, gardens, spas…and the service is impeccable.

The Front Desk staff was amazing. Filipa went above and beyond with everything she assisted us with. She is truely a 5 star employee.