We stayed here in 2020 and continued to be impresssed by the front desk staff who upgraded us and helped us when no one else seemed able to respond to simple requests. The cleaning staff were equally friendly. We were disappointed with many other changes. Most of the pools were closed with accesses closed off so that pool-goers could only enter at one spot. Pool attendants outfitted with whistles,used regularly, ruined what used to be a nice pool area. Many tiles are lifting in the entrance of the pool. It is in need of upgrading. The choices at the evening buffet have been reduced substantially. We went to the bar to eat there instead and were to told that food is no longer served at the bar. We also went to the Executive Suite which was a dark room with stale nuts and peanut butter and banana sandwiches. While many choices are available at the breakfast buffet, the quality has gone down considerably. Forks and knives are at a minimum. The place is in desperate need of upgrading. The location at the end of Sanya Bay seemed quiet and idyllic before now seemed isolating with the lack of choices. It is not a resort.
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