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12 กุมภาพันธ์ 2024
Of course Amelia is a valued name in international hotels, but here, there is a real lack of attention to detail. This is not the fault of staff, but management I guess. The hotel is an oasis and provides many facilities. Most staff are very pleasant and helpful - especially the porters / doormen. The customer service rep was very kind, but as a new member of staff carrying out management policy did place her in a difficult situation. The hotel offers suites for about 60% more than its rooms. The main benefit being a bathroom with jacuzzi. The problem; none of these functioned (none), and the bathtub had seen better days. My query with the hotel - if this extra does not exist - why charge the extra? The hotel has two lifts/elevators - one of which has been out of service "for a long time"... it really took a while waiting. The reception staff seemed very unfamiliar with reservation proceedings, with a very long wait for a room (after 3pm). The restaurant; food choices are good, but the washed linen ( napkins ), are badly stained.. All of these negatives, detract from what is a good central location with many helpful staff and a good atmosphere. It is worthwhile for a relaxing day or so, but please management, do your job, take pride in your hotel and give value for money!
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