Grand Hotel Smeraldo Beach

Although the hotel is not perfect I give it a 5 star rating based on: superb location, very well kept grounds and public spaces, room cleaning excellent and unobtrusive, good and varied evening meals and above all first class staff always friendly and helpful. I would particularly mention the Reception and Restaurant staff and the efficient service in the bar. We had a room location issue due to a left problem and a significant health problem and the hotel quickly came up with a very happy solution. On the slightly negative side the bedrooms are a bit “old fashioned” and could probably do with upgrading. But there are so many positives that this is not an issue.

From the moment we arrived we were made to feel so welcome, this continued throughout our stay … thank you

We stayed for a week at the Grand Smeraldo and had such a wonderful, relaxing holiday. The hotel is in a beautiful, picturesque location with four pools to choose from and a private beach for hotel guests. The town is a five minute walk from the hotel and there’s a larger beach, restaurants, bars etc. The staff at the hotel are brilliant and couldn’t do enough for us, especially the evening restaurant staff who went above and beyond. The hotel is traditional Italian in its decor and spotlessly clean. The gardens are also very well cared for which enhances the general aesthetic of the hotel yet further. We went for the half board option and were very impressed with the food, four courses every night of the most delicious Italian dishes. I had the salmon one evening which was genuinely the best salmon I’ve ever had!! Plenty to choose from at breakfast- great selection of fresh pastries, pancakes, fruit etc. The room was very spacious and tastefully decorated. We didn’t opt for a sea view room but the views are stunning so it probably is worth it if you’re prepared to pay the extra. All in all a brilliant holiday, generally we don’t go back to the same hotel/location as we like to visit somewhere new but we may have to make an exception in this case as we would love to return!! :)

Perfect location, good service Great view Clear sea water, Clean room Different swimmingpools Towel service

Amazing hotel, perfect food, staff with perfect services and beautiful hotels beaches. Amazing architecture around, night life is very pleasant and silent, PHI beach nearby. Porto Cervo (cca 6km) is most beautiful port i ever see! Thx for all, very, VERY nice stay!!!

The location is great if you are looking to be by the beach, but if you are happy to be disrespected on your account and spoken to cynically and in derogatory ways, then by all means do book. The staff were rude at lunch bar when asked to repeat what was the menu of the day. Similarly for dinner when we were looking to take a seat by the window , we were told you have to book in advance, when we were not informed at reception checking in. The staff were not friendly at all, some we saw during dinner mocking elderly german couples who did not hear well and were imitating them.They would not know what decent customer service and manners is if it hit them in their face. Appaling behaviours. The room smelled of cigarettes, the air conditioning ventilator was giving foul smells. Throughout the night we could hear all the snoring from other rooms through the airvents. The breakfast layout was more like a 2 star hotel service with box juice, defrosted products, and some expired yoghurts. If you are vegetarian, you will be eating fruits and 2 days old croissants everyday. Their way of providing a 4 star service is shocking, with staff ignorant, lack of manners, rolling their eyes when interacting with guests and dont care about being accomodating with guests etc. And it all makes sense when you try to discuss the issues with the hotel manager Sara Sanna, who couldnt be more hostile, appaling, disrespectful and rude, letting me know I cant tell the difference between a bar and a restaurant. Yep, thats the customer service and value for my money I was being given. One word, shocking. Save your coins and go anywhere but here folks. The management clearly does not care enough to replace these awfull staff and manager, it seems like a tradition of old age Italy.

Me and my sister stayed at this wonderful hotel in September for four nights. The hotel is not a typical 'premier inn' which is what we really liked about the individuality of it. We were on a bed and breakfast basis but did try the four course dinner on one of our days. We were not disappointed and had the best ever lasagna as one of the courses! The reception staff are very helpful and found the beach bar attendants friendly too. There is a piano playing in the evenings which would not suit any younger guests as it seems its more for the older generation. Getting down to the beach area of the hotel would definitely not suit anyone with any walking/mobility issues. The area around the hotel also is quite hilly.

From the moment we arrived it’s was blissful, relaxing and 100% fantastic, staff were very welcoming, friendly and the place was spotless. Couldn’t have wish for a better holiday. It’s been wonderful. ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

A wonderful, restful holiday in a lovely location. Excellent hotel in its own beautiful little bay. As well as our balcony, the terrace and main pool with great views, there were many secluded lounging areas to enjoy around the small pools dotted around the landscaped grounds. We particularly loved swimming in the sandy bay amongst the saddled sea bream, and enjoying lunch at the friendly beach bar.