Complejo Ocean Boulevard

This place looks beautiful but is not fit for purpose. It’s our 3rd day here and the third day with electricity cuts! The office is only open for a short period daily. The manager is helpful but too busy. The air conditioning unit is still leaking in our bedroom onto a polished floor at the top of a stairs!!! The place needs a good cleaning and a professional eye to all aspects.

Communication from booking was great. Arrival instructions great. The house was lovely, everything you needed was there. First impressions clean, securely gated complex and quiet.This complex is brand new but sadly has the potential to go downhill very quickly. We stay in this area a lot and these were pretty much one of the best however the following small things need addresing before it becomes tatty, and that would be a shame. 1) security gate broken all week, never required pin once. We actually witnessed a family come in and use the pool one day who weren’t staying there. 2) no safes in houses so nowhere to store passports etc 3) no protectors on pillows. Pillows were brand new but with no cover will need replacing after every stay! 4) pool area not cleaned in the week we were there. No one cleaned pool, tidied chairs or umbrellas, and bins not emptied around pool. 5) no cleaning of house the whole week. No new towels or change of bed. Now this didn’t bother me as I used washing machine, but I’m sure many people wouldn’t do that on holiday. 6) yes there is a smell of sewage as mentioned in other reviews. For us it wasn’t terrible but it does need sorting. 7) if you don’t want to be on the flight path don’t come!! We love it. The planes are about to land so very low as they come overhead. They don’t go through the night. We really enjoyed our stay but it’s not going to stay lovely for long if it’s not kept clean, secure and tidy.