After staying 1 night in this hotel, I woke up with bed bug bites on my arm, leg, and face. I had the characteristic cluster of bites located on several areas on my body. I even found a bed bug in my bed when I woke up and found my bites. I complained to the front desk and demanded a full refund, to which their policy was to either give points or a 30% discount. The manager wasn't even present on the Sunday morning that I checked out, but she eventually agreed over phone to give a full refund. The front desk ludicrously assumed I brought the bed bugs to the hotel. I drove from my bed-bug free home straight to the hotel, showered at the hotel, before tucking in bed for the night. I was greatly offended at their accusation of me bringing in bed bugs. The standards of cleanliness and accessibility of the hotel room were also bad. The room itself had sp**** lighting and felt dark, even with the blinds fully open. There is no light near the shower and there was no shower mat, I felt like I was going to slip and injure myself in the shower. Near the front door of the room, there was a strong nacho cheese smell and I located it behind the mini fridge. I don't understand why house keeping hadn't cleared the obvious odor before my arrival. The bed bugs was a nigh**are to deal with after my stay at this hotel. Suffice to say, I will not be staying in another Holiday Inn Express in the future.
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