Econo Lodge Inn & Suites Downtown San Antonio Riverwalk Area

There was nothing great or wrong about the hotel room. I arrived at night and wouldn’t recommend walking around that area alone in the dark . The listing states a $50 security deposit but I was charged a $100 deposit and trip.com customer service agent contacted the hotel on my behalf. I left at 11am and prior to leaving there was 2 separate knocks at the door to serve as reminders check out was at 11am. On the Charming side. Around at 11pm I decided to grab my self an ice bucket which was located on the first floor, after I got my ice bucket and headed towards my room a young mother sat on the stairs smoking a cigarette with her two lil girls. And as I passed I said to the girls “excuse me young ladys” as I got passed them, the young mother apologized and told her there was no need for an apology , smiled and continued on my way . I could hear one of the girls ask her mother why I referred to her as a young lady, the mother replied with because one day your grow up to be a beautiful lady. The lil girls laughed and laughed, which brought forth dad. Asking his family what was all the noise outside about? The girls said with excitement that their mother had said they would grow up to be beautiful … and don’t know what else was said because by that time I entered my room. But the sound of the two “young ladies” laughing and laughing, did make me feel better. When I woke, the day light revealed an industrial area of San Antonio TX I had never seen before. I would stay there again.

Great place people are awesome

No hot water night of check in, but water wasn't too cold, so we weren't too concerned. Next night, there was no water at all. We were not notified by anyone. We called the front desk and told them. They said they were aware of the situation. It was a city problem and they were working on it. We asked if we would be able to check out early for a partial refund. They said no. The best they could do was offer us an additional two hours for checkout the next day and that the water would be on. Next day, we still did not have any water. When we went to check out, the person at the front desk said the water was on. It wasn't. The water was running at a low trickle and extremely cold. Hotel continued to refuse a refund and stated if we had tried to leave the night before, we would have received the refund. I explained what we were told the night before. Staff made excuses. We were then told to contact the third party we booked from since the hotel could not offer a refund because I did not book with them directly. I contacted the third party. The third party contacted the hotel, and the hotel continued to refuse a partial refund. Once a complaint was made online, hotel claimed they tried to find us other lodgings. They did not. No offer was ever made. No notices were posted, no letters given to customers about the situation, no other options were present. Never booking this hotel again.

No water for a period of time and no hot water so we had to check out a night early and find a new hotel.

Got to our room, the toilet wouldn’t flush.. wasn’t because of us, I call the front desk to tell them and they proceeded to tell me to walk up there to get a plunger. Second day I needed towels, they made me walk my dirty ones up there in order to get new ones. Instead of just bringing them and getting the dirty. Never had a hotel do either before..

Front desk staff was amazing, our bathroom wasn't fully cleaned found a few bugs as well. TV is an older model, bed sheets had stains. A bit noisy and you can definitely hear the train at night. Other than that is is a nice room and roomy.

At this price good place to stay, breakfast provided, there was pool but we didn’t use it as it was cold. Very close to interstate (free way) is one of the cons in my opinion however wasn’t that noisy for taking sound sleep at night. Overall, decent place. I would stay again if I travel that area again.

Find mispromises as while booking we seen daily housekeeping but at property we have been told this is limited to week or only when guest ask. Size of bathroom uneven and no proper water flow direction

The room looked okay when 1st walking in then you start to noticed all the damage. Shower curtains were stained, paint was bad and we found to roaches. Dont recommend this place at all