Robby was great at the vallet. The hotel is nice and located next to the river walk and restaurants. La Panadería was nice little walk for some amazing breakfast. I will definitely bring my family again. Rooms were comfortable and clean. Room service was quick and helpful with recommendations.
In particular, Vets, disabled and older guests be aware: While this hotel is basically good for pillows and such things - DO NOT use the Valet service that HIlton contracts with (PMC Parking Mgmt in Nashville). This may make a big difference for guests who are limited in luggage carrying abilities. If there is ANY issue with the car (that is simply parked in a contracted public lot for $45!), do not count on the Hilton management staff to have your back with this 3rd party company out of Tennessee! It's a financial win-win situation for Hilton hotels and the PMC Parking Mgmt co. but a guest can potentially get ”screwed” if any damage is done. Always allow extra time to walk around and check your car inside and out - and if there are any scratches warranting a claim - you'll need extra time to get the paperwork all filled out before you leave and head to the airport on time or your special destination. Cannot recommend this Hilton or any other. They do not have your back!
Our hotel stay was just okay. Decent location - walking distance to the Alamo and Riverwalk. Ask for an odd numbered room - the even numbers face a nightclub, which is extremely loud late at night (we stayed over a weekend). Our first night there, we had to request a new room at midnight due to the noise, as we couldn't sleep due to the music at the dance club. The hotel staff was friendly and helpful. Breakfast was decent - my kids enjoyed the Texas shaped waffles. The hotel seemed old and somewhat dirty - our room had stains on the walls and bathroom and surfaces were dusty. The hot tub was broken during our stay - my kids had hoped to use it. This hotel seemed to be on the edge of maybe not the safest area of the city but very close to all the big hotels, restaurants and mall on the riverwalk. Next time, I'd choose a different hotel in San Antonio.
GEM Annual Conference at the JW Marriott San Antonio Hill Country Resort and Spa. What an incredible experience! I have traveled to many cities and conventions over the last 50 years, and I have never experienced such a fantastic facility, more gracious staff, and better overall experience. There were many families there enjoying the many amenities, such as the water park, and there were multiple conferences at the facility. So it is a great place for families and also a wonderful location for a major conference. It is away from the city so the overall environment is a great place for relaxation!