The Novotel Salvador Hangar Aeroporto best features are its location near the airport, newer facilities than most properties in Salvador, and it operates under the ACCOR hotel brand. Despite these advantages, I must report a unacceptable experience during my stay December 28th to 31st 2022 followed by deplorable managerial customer service in response to verified and documented service failures. I have reported these issues to my travel agency, my corporate travel unit, and my personal travel networks. As I discovered this property using Trip Advisor, I have decided to report this matter for the benefit of my fellow readers. I do not recommend this property for business travelers nor cultural tourism travelers (especially not those seeking afro-Brazilian tourism or those welcoming to the African diaspora). I share some reasons herein: • Unreliable Service: During my stay I experienced one major internet outage over six business hours, as well as minor room outages (less than 30 minutes) on each day of my stay. This hotel was advertised as catering to business travelers, but the hotel provided no updates when internet would be restored despite repeated requests. I did not receive any support to manage the disruption to my teleworking, and personnel were unable/unwilling to facilitate solutions (At one point, I was recommended to use the free internet of one of the shopping malls. Imagine carrying expensive computer equipment to what my taxi driver warned was a “high crime” area). Sadly, the ability of the reception staff to identify solutions was more unreliable than the internet service. • Poor Room Quality: This hotel advertises rooms of high standards of quality, and I am sure many receive good rooms. However, I received a room that was both substandard quality (bathroom sidings and interior furniture water damaged, door malfunction, refrigerator malfunction) and pollutted by the buildings HVAC exhaust being poorly designed, allowing exhaust to flow against rooms on the lower floor (high noise pollution noticeable when sleeping). I believe most guests do not have this experience, as the issue likely affects few rooms on the lower floors. However, when choosing this property, one must ask the question, how does the receptionist decide who receives these rooms which experience high dust inflow and high noise pollution (I have videos and photos available upon request). Why are some customers placed in quality rooms, and others assigned to substandard rooms (noting the hotel has standard room types based on bed requirements)? Why did this hotel property assume that one of their few afro-descendent customers would accept the worst room in the property? • Deplorable Managerial Level Customer Service: Upon checkout, a customer service representative noted my dissatisfaction with my hotel experience, and asked if I would be willing to receive inquires from hotel management the next business day. I did not have confidence in their customer service bu
Located in Lauro de Freitas (Lauro de Freitas Centro), InterCity Salvador Aeroporto is within a 10-minute drive of Estrada do Coco Shopping Mall and Villas Boulevard Shopping Mall. This hotel is 3.9 mi (6.3 km) from Vilas do Atlantico Beach and 5.3 mi (8.5 km) from Buraquinho Beach.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a reception hall.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
Make yourself at home in one of the 187 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
CCaio2023.08.24
Hotel bem proximo ao Aeroporto com preco justo e cafe da manha bem completo. So acho q deveria ter mais funcionarios na parte da manha, principalmente na hora dos check-out.
Located in Salvador (Costa Azul), Quality Hotel & Suites São Salvador is within a 15-minute walk of Salvador Shopping Mall and Hospital da Bahia. This hotel is 3.2 mi (5.2 km) from Shopping da Bahia and 6.6 mi (10.7 km) from Mercado Modelo.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Cedro, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Salvador? This hotel has 3767 square feet (350 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 304 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
With a stay at Iguatemi Business & Flat by Avectur in Salvador (Caminho das Arvores), you'll be within a 5-minute drive of Salvador Shopping Mall and Shopping da Bahia. This aparthotel is 7.4 mi (12 km) from Farol da Barra Beach and 7.9 mi (12.7 km) from Porto da Barra Beach.
Take advantage of recreational opportunities offered, including an outdoor pool, a sauna, and a fitness center. This aparthotel also features complimentary wireless internet access, tour/ticket assistance, and a ballroom.
At Iguatemi Business & Flat by Avectur, enjoy a satisfying meal at the restaurant. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 157 air-conditioned rooms featuring kitchenettes. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided daily.
With a stay at Rede Andrade Express in Salvador (Amaralina), you'll be within a 10-minute drive of Salvador Shopping Mall and Amaralina Headquarters. This beach hotel is 4 mi (6.4 km) from Farol da Barra Beach and 6.3 mi (10.2 km) from Porto da Barra Beach.
Don't miss out on recreational opportunities including a spa tub and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and a meeting room. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 105 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.
BBreno2024.07.03
Bom atendimento, boa localização , e sobre o quarto , um dos melhores quartos , obs: esse é o quarto N°400 , tem um espaço com uma vista linda para o mar.
With a stay at Aquarena Hotel, you'll be centrally located in Salvador, within a 10-minute drive of Salvador Shopping Mall and Arena Fonte Nova. This hotel is 4.5 mi (7.3 km) from Farol da Barra Beach and 5 mi (8 km) from Porto da Barra Beach.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, a reception hall, and a vending machine.
Take advantage of the hotel's 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Make yourself at home in one of the 48 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and desks, and housekeeping is provided daily.
Novotel Salvador Rio Vermelho is perfect for work and leisure. The rooms are comfortable, have a balcony and some have an incredible sea view. There are also options for greater family comfort. Other hotel attractions include a swimming pool with a privileged sea view, pool bar, gym and kids space. Enjoy a balanced breakfast with regional items at the restaurant.
AAlle_Kay2023.09.04
Fantastic stay! The hotel is beautiful. It is right on the top of the hill of Rio Vermelho and it offers a free service from the hotel to the main street and the other way around. When we arrived we found very nice receptionists. We were initially given an accessible room, we requested to change it as we were there to celebrate our honeymoon. One evening the hotel staff treated us with strawberries, chocolate and 2 brigadeiros <3 The room was very nice and clean, with all the comforts. The breakfast, unfortunately, wasn't very good. The quality was poor. The positive thing is that we could order omelettes and tapiocas cooked at the moment. All the staff very nice and friendly. Definitely recommended! :)
With a stay at Rede Andrade Mar Hotel in Salvador (Rio Vermelho), you'll be within a 15-minute drive of Salvador Shopping Mall and Farol da Barra Beach. This hotel is 4.3 mi (7 km) from Porto da Barra Beach and 14 mi (22.6 km) from Itapuã Beach.
Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk and an elevator. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 88 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks, housekeeping is provided daily, and irons/ironing boards can be requested.
Located in Salvador (Barra), Vila Gale Salvador is within a 5-minute drive of Federal University of Bahia and Farol da Barra Beach. This beach hotel is 1.9 mi (3 km) from Porto da Barra Beach and 4.3 mi (7 km) from Mercado Modelo.
Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.
Satisfy your appetite for lunch or dinner at Versátil, a restaurant which specializes in Portuguese cuisine, or stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. This hotel has 7 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 224 guestrooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
ผผู้เข้าพักThe most charming boutique hotel in the heart of Pelourinho! Both the room and bathroom were beautiful and spacious, with a mini fridge, safe (although ours was broken) and large cupboard. The rooms are named after Portuguese explorers rather than the more common room numbers, which was very fitting for the colonial style interiors of the hotel. Staff were so welcoming and very friendly. Breakfast is served at your table - tick sheet menu - and includes various cereals, drinks, bread, cakes as well as Bahian specialties. There is a small plunge pool, which we didn’t get a chance to use. We couldn’t have asked for a better location; we were able to walk through the historic centre, with both the funicular and elevator serving the lower city close by. Lots of eateries and fantastic musical entertainment right outside the hotel - music stops around 10-10.30pm. It is a short walk across the cobblestones to the main Pelourinho square, which pays homage to Michael Jackson who shot a music video there. A (steepish) walk past the church takes you to the rainbow street of San Antonio, with plenty more restaurant/bar options. Would absolutely stay here again. Highly recommended!
Check-in process smooth. The room was small and nothing exceptional. We had lunch at the hotel. The food was ok, however it is not possible to put lunch and or breakfast on the room. We had to pay straight away to the waiter. At mornings, before breakfast, the hotel wasn't very organised. We had to queue and wait for whoever didn't have it included and so on. The quality wasn't good. Unfortunately I would not recommend it.
ผผู้เข้าพักPros:
* spacious clean room
* good breakfast opening at 6:30am sharp (doors are locked before then), with lactose-free milk and gluten-free options
* okay pool area (no greenery though)
Cons:
* the A/C was weak, but after running it for one day the room was sufficiently cool (you do need a card in the slot during that day...)
* no ”Do not disturb” sign to hang onto the doorknob
* the desk in the room was small and very annoying for laptop work (round, glass)
* the chairs in the room were not comfortable at all
* out of all the staff, only one front desk person spoke English
* no laundry facilities
* no business room
* old slow elevator
* window didn't insulate from the street noise that well, but I used 33 dB NRR earplugs to block the noise that came through; there are also many rooms that don't face the street
* the front gate didn't open automatically with my key; had to wait for staff to open it; other times it was left open
We arrived tired from our journey but I have to say that the staff has been very considerate toward us and made every arrangement possible for us to have somewhere to say and relax until our room was ready. They even managed to get our room ready earlier. Breakfast was good and with a great variety The building is very old and sometimes seems not cleaned. There is a lot of moisture and the rooms could use some renovation. The mattress and way the bed was done was far below our expectations as well (photo below) We were highly disappointed to find our the sauna was closed. I had bother calling the hotel the day before to ask them before booking. I was assured on the phone that it was working when in fact, it was not.