The Palace Hotel, Sunny Day

Great property - excellent spa facilities with unique natural spring outdoor pool. Food and beverage offering was very good - the friendly staff in all areas were exceptional. Our room was well equipped and cleaned/maintained to a high standard

The service is terrible for a 5 star hotel. Only the maids were doing their jobs, although no matter what they did, the stench wafting from the bathroom pipes couldn't help but wake us up in the morning :X The air conditioners in all the rooms are set to work equally weakly and when a person walks down the corridor, he sees how people have opened their room doors because they are dying from the heat inside.. and this is a 5-star hotel! Paying BGN 500 (EUR 250) per night, we were accommodated in a room overlooking the park, where every morning at 06:30-07:00 they were sweeping the street in front of the hotel with some kind of machine that woke us up in the early hours of the morning, even though we had been assured by the reservations department that rooms with a park view are quieter than those with a sea view. The TV in the room restarted every 10 minutes by itself and the fan in the bathroom didn't work (when we asked the reception about this, we were 'reassured' that the fans in the bathrooms in the whole hotel didn't work, it wasn't just our room :@). After 3 nights in this terrible room, we moved to another one with a sea view. For this room we paid BGN 550 (EUR 275) per night and our last night at the hotel we couldn't sleep at all because there was some noise from the pipes in the bathroom - every 7-8 minutes there was a terrible banging in the the pipes from the room next to us. When we called reception to report this they didn't even bother to come to the room to check what was going on and we had to call them further and go down to the reception several times to inform us that there was nothing they could do and they didn't even offer to move us to another room.. the next day when we talked to the manager, he said that he could compensate us by treating us to 2 pizzas... and so, for a sleepless night that costs 550 BGN, they compensated us with 2 pizzas for 30 BGN... :| And this is the first hotel we've stayed at where we had to pay for our nights in advance so they could be sure that whatever happens they've got their money.. otherwise they'd have a lot of denied payments for such cases like ours, but they know this very well.. No matter how much we talk, we still have a lot to learn from our southern neighbors in terms of hospitality and kindness, so our tourism will still be at the same dying level :| In short - we would not set foot a second time in this badly-renovated hotel, which does not even deserve 3 stars.

Did 5 star all inclusive with family. Very polite and friendly staff except the man on the outdoor pool bar who could do with going on a customer care course. Food was excellent - so much choice and veryhigh quality. Spa, indoor and outdoor pool were great, plus beach on the doorstep with towels provided for beach and spa - fabulous holiday.

We stayed at another hotel fir 1 week. But we decided to stay a further 3 nights. So a contact found us this hotel. Very nice staff. Quite modern. Great AC in rooms. Half board option took food was a decent standard too. Plenty choice. Hotel located northern end of sunny beach. Shops inside hotel. Only thing for me very small pool.

When a hotel has 5 stars, you, reasonably, assume that you'll, not only get the services of a 5 star rating, but the quality of those services too.  This hotel has good points and disappointing points, which for the higher than average price tag, is questionable, as to whether it's good value. The reception staff were polite, but, as was the case, over most of the hotel areas, staff rarely smiled and presented a sullen appearance.   In fact, the happiest, were the room maintenance staff. The reception and bar area is large and - as it should be for a five star hotel - opulent.  The area is spotlessly clean and looks inviting and is relaxing, with a beach and sea view. It also has a cosy TV area, sunken into the middle, which has plenty of sofa seating in a semi circle around the TV.  Adjacent to the bar, is a pool table, a number of chess tables and two football tables. There are also shelves with a number of books, in a reading area. Between the reception area and restaurant, there are public toilets, which were very clean and hygienic.  There are outdoor, terraced seating areas, both for the restaurant and bar. The lifts (two) to the rooms and the corridors on each floor are reminiscent of the film "The Shining" with Jack Nicholson - the sound of the wind, the clicking sound in the lift, the wood panelling in the lifts, the lights in the corridor, the silhouette of a single person at the end - creepy for some of those that have seen the 70's movie. The pictures that sell this hotel, are clearly from the better days  and at £119 per night (including 10% discount we received) we really feel the negative points spoil the stay and make it not worth the money.  The rooms, corridors and restaurant are very dated and the hotel has implemented many cut backs, which affect service standards, quality of food and appearance and functionality of bedrooms. Poor management, poor leadership and sullen staff add to the negative side. Our room was on the fifth (top floor) of this Soviet built hotel, which is devoted to "Deluxe Rooms" that afford extra space (granted, the room was big) and a, albeit, slightly higher view of the beach coastline and sea. The room is dated, with a mixture of colouring - white stone beige and cream, none of which really match - clearly not much thought went into decorating our room and it looks somewhat bland and amateur.  Same with the furnishings - total mismatch between the sofa and arm chairs, which are autumn brown to the the "dusty pastel blackberry" curtains and stone beige carpet. For such a large room and it's price tag the TV size is inadequate, stuck on a 1970's style TV stand, with mock plastic speakers and too far away from the bed to watch. The bathroom isn't great either... There is a bath - nothing 5 star, just a narrowish bath.  There is no grab handle on the wall, to stop yourself slipping. The shower curtain has been cut in half with scissors and, presumably, the other half used in another room.  The ext

The worst 5 star hotel I ever stayed in. Very dirty. The standard room very small and outdated. In the bathroom was smelling like hell. No proper ventilation. The food was terrible. The food was exposed for a long period of time, the quality was poor, the worst coffee ever. I guess you can find better one at the vending machines. We left the very next day. The only plus is the view and location. Forget about relaxing, nice experience here!

Breakfast is various and delicious. Staff are friendly and helpful. The spa center is newly renovated and the outdoor pool with hot mineral water is marvelous. The hotel is worth visiting if only for that pool. The bar is comfortable and with some special atmosphere. There was a singer on Friday and she was quite good with different well-known songs. The rooms might need some renovation though but it is far from urgent. The view to the sea is awesome. I would definitely come back!

The best hotel /spa experience, I have ever had . From the moment we walked in , We were greeted by the bell boy , who helped us with our luggage to our rooms ! Receptionist was very pleasant and professional! We were immediately wowed, by all of the surroundings. Absolutely stunning !! The views were incredible ,from my room I had all the sea views, from my friends room was the park and trees views . You can hear the birds singing! Place you can meditate ,relax and recharge ! Exactly what we need ! Then we went to the spa ! Wow what a place …. Everything that you may need to use .. they had , several different saunas, cold water dip pool , steam room , jacuzzi, Outside Spring hot water pool and much more ! Food was half board , we had breakfast and dinner there ! They have so much choices from salads , soups , mains and desserts that we didn’t know what to have … , basically spoiled for choice. So I would like to say massive thank you to all the team that looked after us ! One amazing holiday! We will definitely be back !

Ignored for approximately 20 minutes at reception. I requested to speak to the hotel manager. No apology received, I was questioned by the reception is in quote "when? " We were unaware of any of the facilities, towel cards for the spa not issued; hotel staff appeared lazy and uninterested. Cleanliness is way below average. Hair found on a ham slice at the buffet. Same salads from dinner displayed at breakfast. Staff members praise: Petar who helped us organise a Birthday surprised. The house-keeper on our floor. The bellboy and life guard on June 15th. Lastly, when you advertise a 5 stars resort, perhaps look deeper into your staff attitude and the overall cleanliness and hygiene of the hotel. Definintely would not recommend or return to this place!