Every aspects are very good,only the air conditioner has some noise,but okay,the staffs are all very nice,especially Amanda,a very lovely girl with Good patience,help me a lot!
I wanted to love this place, I really did. Everyone said if you are going to St. Petersburg, the two places to stay are either the Avalon or the Hollander. We went with the Avalon. Everyone raved about the Avalon. So I felt happy and comfortable with our booking. I loved the idea of the hotel. I love boutique hotels. I loved places with history. I did love the detail on top of the elevator in the lobby. I loved the platter of water bottles in the lobby. I did enjoy the pool and that the Hollander is right next door. The restaurant, the Tap Room, also lovely. Unfortunately, that did not make up for the things I did not love. The bed, it also felt like the mattress had history. The mattress, just not comfortable. The closet was HUGE, and there was no safe? Or fridge? There was certainly room for it. I did like the decor, but the room was a little too small for it. For instance, there was only one night stand because the one on one side of the bed was so big, there was no way it could fit on the other side of the bed. Which brings me to the biggest issue in the room - the lighting. There was a light on the nightstand and the light with the fan. It was fine when it was light out, and we had the sun shining in, but once the sun went down, well, my cell phone flashlight gives off more light. That room is DARK and getting ready to go out was difficult. It needed at least one, if not two more lamps. The light from the ceiling fan is basically nonexistent. Which brings me to another issue, the AC was nice and cold, but, it smelled kind of mildew-y. Probably just need a filter cleaned, but my allergies went haywire. The last issue, and this might just be that it's a super old building with probably 100 year old pipes, but the water in the shower. My husband would be sleeping, and I got up to shower, and frequently during the shower the shower would just go BURNING hot, before going back to the temperature I set it. Like at least 2-3 times. Loved St. Petersburg though, and hopefully we will be back.
This customer service is very sub par and it feels like they intentionally neglect to mention the valet fee of $35 per vehicle to park at the hotel, we have two vehicles. We called prior to making our reservation to ask about security deposits and additional fees and spoke with Brandy, who stated that she was the manager. She explained that there was a deposit fee but never mentioned that valet parking was the only option for the hotel. When we arrived we could not find the hotel parking, besides valet, so we called again and that is when Brandy stated that valet parking is the only option at the hotel. She asked her why she did not just state that the FIRST time we called and she very condescendingly stated “it’s downtown, you’re going to pay for parking most places”. She further explained additional parking options. Only one of the options would be without cost but only for 2 hours between a particular time frame. This experience was very frustrating because we both travel often for work and pleasure, and are from Atlanta, so we are very aware of parking fees in downtown areas and downtown hotels. It is the blatant withholding of the parking cost when asked initially about additional fees that is so frustrating and such a disappointment, because we were very excited to explore the area while we are here visiting.
I have never been more disappointed in an establishment than I am in Mint House. My mother and several other seniors evacuated from their facility stayed there. Because Hurricane Helene devastated the area, the county extended the evacuation for at least another day. Accordingly, I spoke to the front desk and was told while the room that she was staying in may not be available another room would be made available and that I would receive a call later that morning to confirm. My mother and others amongst the evacuees are non ambulatory and although she would be giving up an ADA room I thought that the arrangement was reasonable. When I didn’t receive a call back I followed up and was told that not only would she not be able to stay in the ADA room but there were no other rooms and she would have to leave in less than a half hour. I understand the demands on the staff’s time but I was astonished by the callousness of the response. I had briefly thought about calling a local news station to cover the story (and still might) but I now had to find her another room in a city devastated by the storm, and I had 20 minutes to do so. I’ve told my story to everyone I know, so bad word of mouth will do for now. I assume that the same person who was so nice to me at 8:00am became so callous at 10:30am due to poor training, leadership and a horrendous corporate culture. Mint House has established itself and its brand as the company that tosses disabled elderly people to the curb with little care or warning. I doubt this will be read by a human or responded to with self examination. If you would like me to share my comments on TripAdvisor, I would be more than happy to.
ผผู้เข้าพักโรงแรมที่ยอดเยี่ยมหนึ่งในโรงแรมที่ดีที่สุด ในฐานะที่เป็นเพชรในชีวิตฉันพบโรงแรมไม่กี่แห่งที่ตอบสนองระดับการบริการและบรรยากาศของฮิลตันแห่งนี้ ในระหว่างการเข้าพักสัปดาห์ของเราเรามีเซิร์ฟเวอร์สองคนที่ใจดีและสุภาพมาก Tracy Ann และ Steve พนักงานต้อนรับทุกคนสุภาพและช่วยเหลือดี และแสดงการต้อนรับที่ยอดเยี่ยมแก่แขกทุกคน
We visited St. Pete right after Hurricane Helene. We called to be sure that the hotel was not affected and were happy to learn that downtown St. Pete was unscathed and open for business. Check-in was pleasant and efficient. The gentlemen at the desk were very friendly and helpful. The lobby area is attractive in a modern, low key way with plenty of seating. The location is within walking distance of Starbucks, Publix, the marina and area parks, and a myriad of restaurants and clubs. It is also across the street from the concert venue, Jannus Live. There was a show while we were there, but the sound was not audible in our room, though you could hear it outside the hotel. The neighborhood seemed quite safe. Self parking is available in the garage for $22/night. You swipe your key card before you drive in. We reserved a king corner room and were pleased with the choice. There was a good sized sitting area with a sofa bed, full size desk, ample closet and drawer space, and a mini refrigerator and microwave. A decorative half screen divides the living and sleeping areas. The king bed is flanked by lamps and nightstands on both sides. There were only two USB ports which was not really enough. The bed’s mattress was unfortunately not very firm. On the other hand, the pillows were. The hotel does not have balcony rooms, but we had beautiful views of the water through the large windows. If you are someone who needs a 100% dark room to sleep, you may want to bring a sleep mask because light does slip in through the shades. The bathroom is well-appointed with toiletries. There’s a large shower, but no bath, which neither of us missed. The bathroom has a pocket door which slides open immediately if you don’t latch it correctly. Be sure the door is properly latched before doing anything private. Housekeeping was thorough and prompt. The women who cleaned our room were friendly and professional. One even left a thank you note for her tip! The pool area is on the 7th floor. It’s a long, narrow pool that was very clean. The lounges are adequate, but not plush. Breakfast is included but we had breakfast appointments every day, so we never took advantage of that. The buffet breakfast looked fairly standard. Our overall experience was very positive and the areas for improvement are minor. We are already planning to return.
I stayed at the hotel for two days now, and will be here for almost another week. I feel confident that I am within good hands here at the AC. Checkin was smooth and I was assisted to my room by valet employee Preston. Also thx Brian and David who are other employees. Cane and barrel was fantastic even though there was a wedding going on. I will plan to return to this hotel in the future.
MOLD; NON-RESPONSIVE MGMT: We booked the Ponce de Leon hotel recently (June 8th 2024). We were attending a concert at Jannus Live and the hotel is very conveniently located for this venue. We checked in and immediately noticed a strong smell of MOLD in our room. We let the staff at front desk know but the hotel was completely sold out so they were not able to switch rooms for us. We hurried to the concert (as we were late). After the concert, we returned to the hotel and tried to stay but it was impossible for us to sleep there as I suffer badly with asthma and the mold would have made me sick. We decided to check out and drive home. We went to the front desk, re-explained the situation with the room and requested a refund for the night. The staff completely understood our situation and said that they would let the manager know, as they had no authority to give us a refund. Since then, I have tried to contact the manager at the hotel. I have left several messages and have never had my calls returned. Expedia’s customer service was also unsuccessful in reaching anyone at the hotel. We were never refunded. We understand that this is an older hotel and that they were sold out but we feel that they should have at least returned our calls and refunded us for the night based on their inability to provide a safe and acceptable room. I don’t usually write bad reviews but this experience warranted my sharing the experience to warn others who are considering booking this hotel. Ty