Ramada by Wyndham St. Kitts Resort

Rude and very unprofessional service by RAMADA receptionist(refuse to give her name and wasn't wearing name tag and I will say GM also(again refuse to give name) . It was my bday today 7th March so my wife and I decided to relax in Ramada(I live on island) . From morning everything was going Smooth and very nice but just before leaving I went to settle bill in restaurant and the restaurant was with full of glass decorations pic is attached I was settling bill and my wife was sitting on sofa and my 2 year old daughter suddenly left mom to come to me and she hit glass VASE accidentally and it broke. I apologize them and I from my good heart I asked them if you want me to pay some amount for the VASE so the lady went to management(she said GM but refuse to give name) and came back to me saying I need to pay $400 usd for it. I got shocked as I have worked in hotels before and accident happened but hotel never charge or shown bad behavior to customers.After talking to them for a long and the lady went to management to ask again and management told me to pay $150 usd. I did my instant research online I asked the lady why you are charging me so much when the smiler VASE is available online for 29 usd(pic attached). I offered them double amount $60 usd or let me order the VASE and get it to you. They refuse and told me to pay $150 usd for it to close the matter. I request a lot and made them understand its too much money for me but the receptionist told me in very very rude way to pay instantly or I will call police and used some ****** words and told will not allow you to leave the property unless you pay. With forceful and rude behavior of staff I left with no other option but to pay $150 and leave from there as the spoiled my bday already (they knew it was my b'day by the way) . I would suggest people with kids do not enter this hotel unless you are ready to pay any amount to hotel for anything happens there with or without your fault. I wish all the best to owner of the property but in my life I will never visit hotel RAMAD again and also will educates my friends and family about this incident.

The property lacked vendor machines/snack options. There is no close place to pick up anything that you forgot and the restaurant closes at 8 pm.

Do not recommend. Strange place, several hundred rooms, only a handful filled. Felt like being in the hotel in the movie “The Shining.”Hotel is very far away from anything. $42 taxi ride almost one hour from airport. Rooms are new, but things are broken like air conditioning and safe. Plus rooms don’t seem to be used often resulting in cobwebs and dusty surfaces. Left after one night, tried to cancel rest of week. Were given a hard time by Kimberly, who needed to check with her manager, but refused to give us their name. Ramada policy online was one night penalty. Still trying to get refund for the rest. Moved to Koi Resort, much better.

The staff was very helpful and accommodating. However, I had a few issues that individually would be ok but compounded I was very disappointed. The room had a very bad odor. It smelled like sewage as the scent was in the whole room but concentrated by the toilet. They changed my room after I complained. The restaurant (only one available) was closed and after 9 going for breakfast was told they were closed awaiting staff. After being so pissed I checked out immediately. The front desk suggested I try the restaurant again as they saw my disappointment. After going to the restaurant I waited very long for staff to take my order. They never came back. I walked out much dissatisfied. It was my daughter’s birthday and it was partially ruined due to the lack of facilities. The hotel seems to be barely operational and it shows. Big up to the front desk staff for their assistance. They really tried but the hotel seems to be non-operational and not ready to accommodate guest looking for hotel/resort experience.

We really enjoyed our time here. The staff were very friendly and professional, particularly the manager. The rooms are spacious and modern. They have a large pool to chillax in and NY far the best chinese food on the island. I would definitely stay here again

This is one of the most gorgeous resorts I’ve ever visited (and I’ve been all over the Caribbean). The pool area is absolutely gorgeous. Service at the cabanas was incredible. People were so genuine and nice. It’s pretty secluded so if you want to go into town, it will take a longer taxi ride but I got exactly what I came for. Definitely somewhere I would visit again.

I like the idea of the away from the busy busy life, but my reason for being in St. Kitts required me to be in the capitol and transportation is not ready available from this property.

The staff were wonderful but the building construction is appalling. While newly opened after long delays the place is already showing wear. Ramada calls it a luxury resort and the lobby lives up to its claim but the rooms themselves were hastily built with no attention to detail. For example why is Astro turf on the ground in a lush tropical island—even on the fence around the fully plastic play space? While very spacious rooms, the halls feel like dormitories and our suite smelled of dirty diapers—possibly from poorly ventilated plumbing.

We had a great experience at this hotel. We had a swim up villa which has 2 bedrooms with queen beds. Each room in the villa has a separate air conditioner so everyone could be comfortable. There are sliding doors in the bedrooms and living area to plenty of patio space and even a small “backyard”. There is a view of St. Eustatius from the patio and of the sunset. We stayed for 12 nights. There is a restaurant and bar on site. Every meal we had was top notch. Every staff member we interacted with were so friendly and helpful. There is a large swimming pool and a jacuzzi, even a children’s play area. I recommend a rental car if you stay here, it’s out of town and you will need transport to the beach and any sites you want to see on St. Kitts.