ผู้เข้าพัก
23 สิงหาคม 2023
My wife and I spent 1 week here at this hotel. We booked our holiday direct with the hotel, and were informed that we would be given a sea view/coastal view room at a cost of £945 with breakfast included. I queried a room on bookings.com, to the hotel, but was advised by the hotel management Carolyn, that this room was in fact a cheaper room, with road/ town view and not Seaview, but the cost was £851 for room only, with no breakfast. When we arrived at the hotel, we were met by the evening staff, who handed us the key to the room, and we paid in full at reception. When we entered the room, we found it to be dated, with a small bathroom, and the mesh curtain, only barely hanging on the window. Directly in front was the window looking out to an adjacent building, and roadside view, with little coastal view, only to be seen when viewed to the left side of the window. I immediately went to report this at reception and request a change of room, to a Seaview room, but management weren't available, except for the evening staff member who checked us in. The following day, I was met by Geoff, the managing director who commented on the room that we were allocated, but made excuses that we weren't promised a full coastal view room by his wife Carolyn, at the time of booking, and that his wife wasnt aware of any vacant Seaview rooms available to us at the time of booking. So we were left with this room for the entire week. Yet, the rooms to the rear of the hotel were larger rooms, and had full unobstructed coastal view. On the day we were checking out, we were met by one of the daily staff who asked if we enjoyed our stay, I replied with the room number, and that the room wasn't satisfactory to what we paid full price for, and she replied saying " next time you book with us, request a sea/coastal view room" when I replied saying that, this is what we paid for, she apologised and left. Geoff, the hotel managing director was present at this stage, and never offered any kind of apology. We feel we were ripped off for what we were handed, and paid full price for. When we arrived home, I sent an email of complaint to the hotel management, only to be replied to with what they had already told us when I first complained, and a short apology. We did look at another Seaview hotel not far from this hotel, with unobstructed rooms for the same dates for less than what we paid. The daily staff, were very friendly and helpful, but with this false advertising, i wouldn't be recommending staying at this hotel any time in the future.
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