รีวิว Courtyard Paris Saint Denis

ห้องไม่สะอาดมาก เปลี่ยนห้องไม่ถูกและห้องมีปัญหาในการเปลี่ยนแปลงสองครั้ง

ยินดีต้อนรับ และส่วนตัว ด้านบน

Hotel location is ok but not great. Easy access to metro Hotel cleanliness is ok

I was a bit desapointed, the room was not prepared and no blanket for the second bed. I had to request it then i got a dirty one. I had to go back to the reception to have a new clean one.

깔금한 방 컨디션이 있어서 아주 만족했습니다. 샤워실 청소와 침구류 청소를 너무 잘 해주셔서 다음 방문 시에도 코트야드를 방문하고 싶습니다

服務熱情，位置好，市區旅遊的首選！

設施一般，服務一般

非常滿意，位置也非常好

We stayed for two night’s, hotel was clean and the staffs were nice specially thanks to “Caetano Azevedo” when we checked out early morning the restaurant was busy. he run to the counter to help us. And more importantly they speak very good English, bcz this is not the first time for me in Paris. See you 🔜

Recently stayed 3 nights. Hotel staff was great and room clean. Hotel was full but never felt crowded except mornings. Area around the hotel feels like an African country not France. Subway is near and takes about 40 minutes to get downtown. Would stay again.

I recently had the worst experience ever at the Courtyard Marriott Paris Saint Denis. I strongly advise against booking here. I encountered the most unprofessional front desk agent, Nagy. At 10:30 PM, I requested two toothbrushes, water, and slippers through the Bonvoy app. I followed up at 11:30 PM and was told water was available but not slippers, which I accepted. Despite further follow-ups at 12:00 AM and 12:45 AM, I received no response. Being pregnant and extremely thirsty, I eventually had to order water through UberEats, which arrived at 1:15 AM, forcing me to go down to the lobby. There, I met Nagy, who turned out to be the one handling my chat requests. When I suggested he should inform guests if their requests can't be met, he raised his voice and stated I had only paid 150 euros and that water was not included. When I pointed out he had confirmed water was available but not slippers, he calmed down briefly before raising his voice again, insinuating that the service should match the payment. Despite staying at many Marriott hotels, this is the first time I’ve experienced such terrible service. It’s not about how much you pay but the commitment to service that was promised. Nagy is completely unfit for his position. Avoid HIM at all costs.

The hotel was fine but I was charged twice for my 14 day stay. Courtyard St. Denis has not refunded my money in six months - legal action now!

In a pinch, we had to rearrange our plans and needed to stay an extra night in Paris, but we had no reservation anywhere. If you are a Marriott Bonvoy points member, this courtyard by Marriott hotel is only 15,000 points per night. It was really worth it. All we needed was Q a clean room and a place to sleep overnight and this definitely filled that need. The hotel is less than a 10 minute walk from a metro station so that is also very convenient. It is basic, and what appears to be in mostly a business and somewhat residential area.

Courtyard Saint Denis strive towards providing customers with the best possible experience, in my case I had an issue which Basma (operation & revenue supervisor) helped me to fix. This is exactly the experience Courtyard Sain Denis is empowering in us the guest. This experience has ensured that as a guests when leaving with full satisfaction that I will come back. One of the most powerful tools that every hotel should have at its disposal is the ability to quickly and effectively address any issues that their guests may encounter. Courtyard Saint Denis by providing their staff with the autonomy and support needed to resolve these issues in real-time and to the satisfaction of their guests, we can greatly increase the likelihood of repeat business. Remember to listen actively, empathize with their situation, and offer timely solutions. This can make all the difference in resolving a situation and in making the customer feel valued. Your efforts in empowering your guest service and personalizing their experiences will go a long way in ensuring that your customers come back. Thank you for your ongoing dedication and commitment to excellence.