We were texted at 5pm, an hour before front desk was due to shut down, asking when we were going to arrive making us feel somebody was in a hurry to leave. This was confirmed when the lady who greeted us (Cathy?) barely had time to say Hello before she was on the computer charging us for the second half of our payment. Then, Big Surprise. The room which I had so carefully picked out in The Victorian house only 2 weeks before, was not available. There is an enormous renovation project gong on there so I don't believe that management were unaware that "my" room would be inaccessible when I made the booking. The room we were shown before she ran away was not what I would have chosen. It had a huge bath tub in the room. Door to the bathroom wouldn't close properly. Furniture was not so much antique as just old and not well cared for. Wi Fi wouldn't work despite what the instructions in the room said. We texted Cathy, she didn't reply. When we asked about it the next day she literally rolled her eyes, told us we should have read the instructions and then took his phone out of my husband's hand and typed in a password. She was actually rude. They will not clean room unless you put the door hanger out.
Breakfast was good and served by two lovely ladies but there was no choice. Food was just put down in front of us. Two courses each morning. Day two started with strawberry sorbet! Lets just say its a good thing we are not big eaters.
Decor in our room was tired 60s.
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