Sivapathasunderam
10 มกราคม 2024
The property is good but the front office staff needs training. On 2023 Christmas day, the Front Office staff was grumpy, did not wish any guests. When I asked to check out 2 hours later, I was told the cost would be $100 per hour. He could have given the room free, there were plenty of rooms available and made a customer happy but he was not inclined. He was charging the same price as obtaining a room for another day. Customer relations training is needed. But the waitress who served breakfast was excellent. Wished me for Christmas, waited longer and had a smile on her face. Thank you for trying to amend what your manager does,
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