The hotel itself is amazing with panoramic views of the cathedral, and the location is great. However, you need to have your wits about you when checking in as staff aggressively push the currency conversion scam by tricking you into paying in a different currency. What they don't tell you is that the fee for not paying in euros is 4.45%. I realised my mistake immediately, but the receptionist refused to cancel the transaction and take payment in euros. I asked again before leaving the hotel and they again refused claiming it was not possible, without offering any apology. There must be a process in place to refund guests or provide compensation for issues.
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