Sentido Fido Punta del Mar Hotel & Spa - Adults Only

Easy to find, and access with both disabled and able access. Front of house staff very welcoming and eager to assist. Rooms are spacious, clean and well ventilated. The resort has a gym, spa and sauna and very well organised day events. Evenings have a variety of live music and karaoke and Wed - Fri you can access the roof top 'Blue bar' The food is a well varied variety for Vegan, vegetarian and a like with indoor and outdoor seating. Tables are place suitably apart. Shops are only a 10min walk with a range of food and clothing supermarkets.

Great relaxing adults only hotel. Breakfast was a fantastic array of foods to suit all dietary requirements . The Staff were all friendly . We were only there for a few days and would most definitely recommend this place. In our opinion a daily bottle of water in the room would be a great addition instead of just a bottle on first day.

Stayed here late April for a long weekend. The staff are so friendly and polite, the views from the lobby/rooms and pool are STUNNING. Rooms are clean and well presented. Breakfast was great, lots of choice and again very friendly staff. The outdoor pool is very cold… but never the less very pretty and again well kept and clean. The indoor pool and spa is absolutely lovely and super clean again. We stayed over my bday weekend and they left a little card and some chocolates which was a lovely touch. Only a short walk to the centre of Santa Ponsa, is also very close to bus stops with links to Andrax and Palma. Overall I had a lovely stay and would be keen to come back!

We saw the reviews so decided to book here. We have been to the resort many times but not to this hotel. Everything everyone says is correct. The staff are excellent, very pleasant and helpful and they are well staffed too. Breakfast is plentiful and varied. The rooms are quite basic (could do with some drawers) but adequate. Our view was magnificent and I think all rooms have views. They turned aircon off as the weather cooled but this made the rooms quite stuffy and hot at nights. The location is great, a short walk to shops and bars but nice and quiet. We booked an early breakfast on the day of departure and weren’t very impressed as there were no drinks - hot or cold! Otherwise everything was great.

Visited this Hotel on numerous occasions, over the last 12 years with my hubby, never get tired of coming here, just love the hotel. Fantastic views and lovely staff, who are very attentive and friendly. Rooms lovely and clean. I stayed 3 nights this time, along with my daughter and friends, for a small break away, wish we could have stayed longer.

Lack of considerations for guests. We arrived during a period of hot weather, due to the airflow from Africa, but there was no anticipation from the hotel for the guests. The central air conditioning was still in heating mode, only 1 bottle of water was provided during our 4-day stay. We were only advised to open the window, to make our room cooler, even though one of the reasons we chose this hotel was because of the air conditioning. After a second complaint, we were given another room in a cooler location. The water supply was cut off due to repair at the swimming pool without any notice to the guests. I was in the toilet at the time. When we were using the spa facilities, our peace and comfort was disturbed by some people who came inside the spa facilities making noise, setting up camera equipment, etc. We politely asked the spa manager to stop the activities of those people as it disturbed our comfort, but was ignored, citing that those people were hotel contractor who were doing a photo shoot for hotel marketing. We tried to stay calm, but couldn't and decided to leave the facility. There was no apology, including from the spa manager and duty manager who were there at the time. We took the complaint to one of the receptionists, as the duty manager refused to speak to us. Unfortunately, the conversation did not look positive to us. They blamed the contractor too much and tried to bribe us with a complimentary dinner at the hotel that we didn't use.

We have visited this hotel many many times and have never been disappointed. All staff are pleasant, the hotel is spotlessly clean and the views from every room we have had are superb. The food prices at the poolside seem to have risen quite a bit but the food is very good quality.

We stayed for 7 nights, booked via Jet2. We were the only couple from our full flight to stay here, which surprised us. Lovely welcome at reception. When we entered our room (118) we were mobbed by flies, lots of flies. Most of them left on opening the doors but I did go back to reception to ask for a spray and was told the housekeeper would come. After an exploration of the hotel we went back to our room to still more flies as nothing had been done so I had to go back up to reception to find out what was going on, it seemed the message hadn't been forwarded but eventually someone came and sprayed. Great. We were on floor one, which was the ground floor and not the first floor as I had booked, as in the brochure it stated a promo room on the first floor. That evening we were chilling in our room when all of a sudden it was like we were in the middle of a concert hall when the evening's entertainment started, which we had to put up with for a couple of hours. In the morning I went up to reception to ask if we could change rooms because of the noise, this wasn't a problem but the receptionist did say that our agency should have told us that promo rooms were not the best rooms! Most hotels we stay in have an information pack/ book, this one didn't and it wasn't really a problem until on day 4 when a laminated card was put on our bed saying that there is no smoking in the rooms, I thought that housekeeping had forgotten to leave it in the room on day one and thought no more of it because my husband who is a smoker never smokes in the room, but on the terrace. On return to our room the next day there was a letter addressed to us, saying that we would be fined if caught smoking in our room, or on the terrace. We both went to reception to ask them to explain why there are no notices anywhere that say this. Hotel policy they said. We apologised but how were we to know? We did notice camera's on some of the balconies above our ground level, this must have been how they knew, which is another worry, Big Brother is watching. The hotel is lovely with fantastic views and the food is fabulous and most of the staff are lovely too. The highlight of our week was watching a lone dolphin swim past whilst we were on the terrace. Santa Ponsa itself didn't endear itself to us. We take a walk after dinner and which ever way we went out of the hotel, we came across dog dirt of all shapes and sizes. Not pleasant. We fancied a change from our usual resort in Majorca and feel that perhaps we made a mistake so won't be doing that again in a hurry.....

10 times at this hotel and still a wow on every visit. Staff make us feel special and nothings too much trouble. One slight complaint this time which was rectifyed was food needed to be hotter. However a word to the restaurant manager and it was hot next day. Only fare warning to elderly or people with mobility issues, this hotel is at the top of a hill. But only 5 euros taxi ride back from Santa Ponsa. We'll definitely be going back. Don Flowers