Alegria Fenix Family

Llegamos un lunes y estaba lloviendo a mares, pero pudimos aparcar en la puerta. Es fácil aparcar al lado del hotel, al menos en mayo, que es cuando fuimos, había siempre sitio por delante o por la entrada trasera del hotel, cosa que es de agradecer si tienes que llevar varias maletas, etc... Aunque llegamos antes de las 14:00, la hora a la que se supone que se hace el check-in, nos dejaron entrar a la habitación con más de una hora de adelanto. La habitación era más grande de lo esperado, con cocina y todo. Las vistas no era al mar, pero sí a las montañas, y francamente es una pasada levant**** viendo semejante paisaje. Tuvimos desayuno incluido porque la diferencia en el coste era ridícula y a decir verdad no me esperaba gran cosa. Sin embargo, la sorpresa fue que es un desayuno buffet y prácticamente hay de todo. Por poner alguna pega, algunas veces las copas y los platos hay que mirarlos bien porque se ven un poco sucios y hay que cambiarlos. Pero por lo demás se come de lujo y nosotros disfrutamos un montón. La piscina del hotel es chulísima, con tobogán y zona de niños y una zona bastante amplia para los adultos. También tiene una piscina climatizada con el agua bastante calentita que, aunque no es ninguna maravilla, da el apaño bastante bien si te pillan días más frescos como a nosotros. El hotel en sí es bonito, está bastante limpio y la atención es muy agradable. Por poner también una pega en la habitación, las colchas son horribles. Yo creo que les hicieron descuento en tela de toldos y pusieron toldos en las camas también. Está a cinco minutos andando de la playa. Es un lugar tranquilo y el personal se portó de lujo, siempre amables y sonrientes. Además, aunque en la reserva pusieron que el check-out es a las 10:00, en el hotel nos dijeron que ellos realmente dejan hasta las 12:00, así que nos dieron mayor tranquilidad para preparar las cosas. Sin duda en un lugar que recomiendo y donde volveré si tengo la ocasión.

We came for Christmas week. Arrived on 23rd and told that 24th and 25th everything is closed. Luckily we had a car and got to local Mercadona for food and drinks as noting is open here and you are in the middle of nowhere. I would not use again but I am too young to be in places like this. The internet is great which is a plus. No english tv. There is only so much walking up and down a beach you can do.

Just got back after 7 nights All Inc at this hotel. Food was good my waistline can vouch for that, lots of choice for adults, kids buffet not as good The location was great close to beach, bars and shops. The local bus service is excellent for getting around if you want to leave the pool which is clean and tidy. We did have a couple of issue with our room but these were resolved quickly by the staff. View from the balcony was great, mountains on one side sea on the other.

Food variety and quality very bad, worst of all hotels I’ve been yet With full board not even tap water. Rooms good with a view. Very helpful staff at desk in by the pool animator Willy is the best. Pool area vety nice

I dont understand all these negative comments.Hotel is clean,room is clean,bathroom is clean,swimmingpool is clean,service in restaurant is quick,stuff is friendly and helpfull,entertiment is super.Mascot of the hotel is animator Willy,mega talented,super funny and just adorable,who made us laugh throughout our stay.Its second time we booked our holiday here and my two daughters ask us to be coming here again and again.Unfortunatelly we live faraway,so coming here more often its no so easy.But I hope next year we manage to come again.

LOCATION-good location just a couple of minutes walk from many of the café's and bars in one of the main tourist commercial Street. -About 1 mile walk to the main centre of town. STAFF-the staff were very friendly and accommodating and spoke quite good English FOOD-as we went in mid November all of the bars and restaurants on the resort site were closed BEDROOM-the Apartment we can was quite big, two-bedroom, airy and spacious with a lovely balcony, we got both morning sun and evening sun every day PRICE/VALUE-As this was booked through RCI the whole week cost £184 which I feel is incredibly reasonable WIFI-relatively good Wi-Fi although it frustratingly dropped out quite frequently PARKING-there is very safe and free parking on site

The hotel is relatively close to the beach. The personnel in general service minded. The installations have seen better days and are in need of renovation, specifically at the apartments part where we stayed. One really strange thing with the flats was that they have a small kitchen with stove , fridge and washing machine, but not plates glasses or cutlery at all. The elevators were not all working all the time (we lived on a 4th floor) and as the rest of the installations, have seen better days. The noise from the activities at the pool was quite high.

Estadia magnífica, ambiente agradável, comida variada, de qualidade, Bom pequeno almoço, em média 10 pratos ao almoço e jantar,de referir que têm uma secção só para criancas. Recepcionista Aida excepcional muito simpática e profissional, que foi quem nos recebeu. Animadores Mário e Ana fabulosos, animavam miúdos e graúdos, tinham todas as crianças a correr atrás deles. Atividades durante todo o dia. Cristina chefe de Sala do restaurante excepcional, de um profissionalismo, dinamismo e simpatia ímpar (no último dia para levarmos na viagem solicitou um Piquenique para toda a família... Dizendo que seria um "regalo" do Hotel, poucos hoteis têm esta atenção. De referir a Isabel do Bar, César do restaurante. Em suma uma experiência a repetir. Pontos menos positivos: colocaria mais funcionários só para limpeza, de notar poucos funcionários só para esta área. A maior pérola deste hotel são os seus funcionários, de um dinamismo e profissionalismo incomparável. Obrigada. A repetir.

Estábamos contentos con el hotel , lo mejor que tenían Hera la animacion en concreto Willy pero llevamos 2 días que no lo vemos y nos a comentado un compañero suyo que lo despidieron " gravísimo error " la animación no ha vuelto a ser lo mismo lo que queda sin desprestigiar a nadie no vale la pena , por el contrario las 2 chicas del chiringuito de la piscina una maravilla grandísimo trato y una educación impecable , lo escribo el 5 /8/23 , mi penúltimo día en estas instalaciones