"Positive Feedback
1. Location was superb, easy access to the mall.
2. Room is fully equipped with induction hob, microwave, fridge, kettle, dining plates, utensils, mugs, iron and iron board .
3. Room is spacious, bedroom, living room and dining room.
Negative Feedback:
1. Staff at the counter should be trained with customer service. No greetings nor smile during check-in.
2. Toilet has very bad smell. The edge of the shower room is slimy, probably not cleaned properly.
3 Deodorants were supplied in both the toilet as well as the bedroom but unfortunately all of them were empty (see pictures)
5. Toilet ventilation vent is dusty and drop of dusts occasionally fell onto us or the wash basin.
6. The iron provided isn’t safe for use as wires are exposed which is a SAFETY HAZARD (see picture). Someone might get electrocuted.
7. TV was provided but no ‘Live TV’ available as it always showed ‘No Signal’ (see picture).
8. ‘House Rules’ indicate ‘No eating and drinking in the room’ but the room is fully equipped with the dining cutleries/utensils and cooking equipment (see picture). So, is eating and drinking allowed?
9. In the bedroom, there is this thing hanging directly above the bed. Not sure what it is but, to me, it’s of no use.
We will definitely stay here again because of the location and the spacious room. If the negative feedback can be addressed, it would be a bonus."
"The room is very clean. But still a little disappointment. The Netflix and Premium are not working. Solely depends on Youtube watching from projector. Besides, one of the main issues was the in-room jacuzzi. Every time I filled it with water, there were numerous floating particles, which made it feel unhygienic and uncomfortable to use.
Given that the jacuzzi is a key feature of the room, I expected it to be clean and properly maintained. This issue significantly affected the overall experience. I hope the management can look into this and improve their housekeeping standards for future guests."