"The hotel is beautiful but not complete when we went and the pool not open. We booked two rooms--one of the rooms the lights just kept randomly flashing on and off and in the middle of the night you could not sleep and the phone did not work. The other room they gave us was a handicap room and the water in the bathroom went everywhere and the shower curtain would stick to your body when showering so that was very unpleasant and the air in the room did not work like the other room"
"Absolutely cannot fault this hotel at all! We spent 4 nights in Rome and it was absolutely perfect. The staff are all so friendly and the rooms are stunning. Our room was spotless and they always added nice little touches. The spa was a huge bonus after walking all day. The hotel is perfectly situated to get to all the landmarks and really close to the metro station. Furthermore, it was my girlfriend’s birthday (which I didn’t tell them about) and we came back to a gorgeous cake and champagne waiting in the room. They also left roses for Valentine’s Day. I honestly cannot thank all the staff enough for everything! This is the best hotel in Rome and we will definitely be back. Thank you aleph for such a memorable trip!"
"Excellent hotel. Felt welcoming at the point I stepped into the hotel. The reception staff was professional and we even had a small talk regarding my travel plans. The room itself was awesome, and needless to say, the amenities were perfect. Just a very minor issue, the lift wasn’t working at one point when I tried to tap the card, and another guest inside the lift experienced the same issue as well but we managed to sought help from the staff. The same problem happened again later on when I was checking out but managed to asked for help from the room service staff. It was a small problem, and everything else was great."